Jessica Cummings
Senior Operations Manager
Celina,TX
Summary
Highly accomplished Senior Operations Manager with over 6 years of experience leading cross-functional teams and driving operational eciencies in diverse industries. Proven track record of successfully managing large-scale projects, optimizing processes, and implementing strategic initiatives to improve overall operational performance. Skilled in budget management, personnel supervision, and fostering a collaborative work environment to achieve organizational goals. A results-driven leader with a strong focus on customer satisfaction, quality assurance, and continuous improvement. Looking to leverage expertise in operations management to drive growth and protability for a dynamic organization.
Overview
5
5
years of professional experience
Work History
Senior Operations Manager
The Helm ABA
01.2023 - Current
- Ensuring smooth workflow by efficiently handling day-to-day operations including staff supervision and logistics management.
- Developed and implemented strategic plans to improve operational efficiency and reduce costs, resulting in a significant increase in profitability.
- Proven track record of successfully managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment.
- Demonstrated exceptional leadership and communication skills, fostering team collaboration.
Operations Manager
BlueSprig Pediatrics
09.2021 - 12.2022
- Created and maintained therapy schedules for 38 clients and 25 therapists.
- Conducted clinic tours for potential clients and their families.
- Conducted therapist interviews and onboarding of new team members.
- Implemented policies and procedures as outlined by the Director of Operations and COO.
- Created and presented weekly clinic number reports to the Director of Operations, and discussed key areas of growth, including both hiring and client needs for clinics' KPIs.
- Maintained clinic culture and staff retention rates at 98%.
- Conducted regular performance reviews, and provided mentorship to direct reports, to ensure continued professional growth and development.
ABA Coordinator
Pediatrics Plus
01.2020 - 01.2021
- Facilitated onboarding process for new team members.
- I attended weekly meetings with the Clinical Director and the Director of Operations to report clinic numbers for the following and upcoming week, along with billable numbers for clinic revenue.
- Scheduled weekly and bi-weekly check-ins with staff to confirm necessary supports for employee growth.
Education
Bachelors of Science - Child Development and Family Studies
Stephen F. Austin State University
Nacogdoches, Tx05.2019
Associates of Art - Teaching
North Central Texas College
Gainesville, Tx05.2017
Skills
- Problem Solving
- Team Leadership
- Employee Training
- KPI Reporting
- Performance Management
- Problem-solving
- Team leadership
- Customer service
- Operations management
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Schedule management
- Performance management
- Client relations
Personal Information
Title: Senior Operations Manager
Timeline
Senior Operations Manager
The Helm ABA
01.2023 - Current
Operations Manager
BlueSprig Pediatrics
09.2021 - 12.2022
ABA Coordinator
Pediatrics Plus
01.2020 - 01.2021
Bachelors of Science - Child Development and Family Studies
Stephen F. Austin State University
Associates of Art - Teaching
North Central Texas College
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