Harry Jette
Waltham,US
Summary
Experienced in managing all aspects of venue operations, enhancing guest satisfaction, and leading diverse teams. Skilled in effective communication and problem-solving, ensuring smooth event execution and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Live Nation
Boston, MA
03.2026 - Current
- Oversee operations of all shows and events at Citizens House of Blues, Boston.
- Manage a large part-time staff across multiple departments including Security, Guest Services, Coat Check, VIP, and third party vendors like food & beverage concessionaire and cleaning service.
- Manage and coordinate calendars for the entire venue, ensuring clear and consistent communication with all relevant parties.
- Help to advance security, merch, and VIP with all tours.
- Coordinate with concessionaire to ensure proper scheduling and staffing as well as reinforce quality standards.
- Help to address and solve any and all issues that arise during shows and events to ensure positive guest, employee, and tour experience.
- Maintain and promote in-house VIP program to help drive additional revenue into the building.
- Maintain and manage incident reports, CCTV footage, etc. related to any guest or employee incidents.
- Manage and book artists to play in our Restaurant and Foundation Room.
- Settle shows as necessary.
Music Teacher
Oakmont Regional High School
Ashburnham, MA
12.2018 - Current
- Instructor for the front ensemble of the Oakmont-Overlook Marching Band and Winter Percussion Ensemble.
- Organized and directed rehearsals, providing corrections and feedback to enhance student performance.
- Created and mixed in-performance audio samples to improve overall sound quality and audience experience.
Operations Manager
Live Nation
Boston, MA
08.2024 - 03.2026
- Oversee all operational aspects of shows and events at the Orpheum Theatre, Boston.
- Ensure smooth execution, handle show coordination, venue setup, and teardown, and manage staff across multiple departments such as Security, Maintenance, Cleaning, and Usher/Ticket Taker, etc.
- Recruit, train, and supervise staff, direct facility operations, including preventive maintenance and third-party contracting, and manage budgets for repairs and supplies.
- Maintain incident reports, investigate and resolve complaints, and ensure guest and staff safety.
- Help operate and manage shows and events at other Crossroads/Live Nation venues such as Citizens House of Blues, MGM Music Hall at Fenway, Brighton Music Hall, and Paradise Rock Club as needed.
Food Safety Specialist
SFS of New England
, US
09.2020 - 09.2024
- Provide food safety training to the staff of over 75 school kitchens around Massachusetts to ensure they are complying with state and federal requirements.
- Perform monthly inspections of kitchens to prepare them for semiannual health inspections by state or local authorities.
- Work with kitchen managers and directors to implement and maintain a HACCP plan that properly documents the various self-inspections that are expected of staff on a daily basis.
Operations Supervisor
Live Nation
Boston, MA
09.2022 - 09.2024
- Planned and executed operations of Foundation Room; VIP club at Citizens House of Blues, Boston.
- Hired, scheduled, and managed part-time staff of 30 to 40 employees, ensuring optimal coverage and service.
- Oversee and help security team process up to 300 VIP clientele into the building safely, quickly, and with a high level of customer service.
- Provided accommodations for VIP clientele, including celebrities and politicians, while upholding highest standards of professionalism.
VIP Host
Live Nation
Boston, MA
05.2022 - 09.2022
- Elevated guest concert experiences through upgrades to private viewing sections, access to Foundation Room (House of Blues VIP lounge), and premium customer service.
- Actively pursued on-site sales throughout events, ensuring upgraded guests received regular check-ins and exceptional service for a memorable experience.
Event Staff/Security
Live Nation
Boston, MA
01.2022 - 09.2022
- Protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Education
Music Management & Production -
University of Massachusetts
MA05-2019
Skills
- Event operations
- Venue operations
- Vendor management
- Productivity improvement
- Process improvement
- Staff management
- Decision-making
- Problem-solving
- Team leadership
- Leadership
- Communication
- Customer service
- Problem solving
Certification
- ServSafe Manager
- TIPS Commercial Trainer Certification
Timeline
Senior Operations Manager
Live Nation
03.2026 - Current
Operations Manager
Live Nation
08.2024 - 03.2026
Operations Supervisor
Live Nation
09.2022 - 09.2024
VIP Host
Live Nation
05.2022 - 09.2022
Event Staff/Security
Live Nation
01.2022 - 09.2022
Food Safety Specialist
SFS of New England
09.2020 - 09.2024
Music Teacher
Oakmont Regional High School
12.2018 - Current
Music Management & Production -
University of Massachusetts