JESSICA WILSON
Talala,Oklahoma
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
Work History
Dispatcher Coordinator
Underwood Logistics, LLC
12.2024 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Kitchen Manager
Casey's General Store
07.2024 - 02.2025
CNA
Oswego Health and Rehab
05.2024 - 04.2024
CRS
Oklahoma Forensic Center
09.2023 - 02.2024
Program Coordinator
Community Options
08.2022 - 08.2023
CMA/CNA
The Courtyards of Claremore
03.2022 - 08.2022
CMA
WINGS HEALTHCARE
03.2022 - 04.2022
CNA
The Courtyards of Claremore
06.2021 - 03.2022
CNA/HHA
WINGS HEALTHCARE
03.2021 - 04.2021
House Manager
COMMUNITY OPTIONS, INC.
10.2018 - 03.2021
Cook
WOODMANOR NURSING HOME
08.2018 - 10.2018
Cook
BROOKFIELD ASSISTED LIVING
04.2018 - 08.2018
Production Cook
Cherokee Casino
10.2015 - 02.2018
Housekeeper
Holiday Inn
09.2015 - 10.2015
Courtesy Aide
CLAREMORE VETERANS CENTER
08.2014 - 12.2014
COMMUNITY OPTIONS
05.2014 - 07.2014
Housekeeping
WOODMANOR NURSING HOME
03.2014 - 05.2014
Assistant House Manager/MAT/HCC
COMMUNITY OPTIONS
02.2013 - 02.2014
HTS/MAT
Home of Hope
10.2012 - 02.2013
Education
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZ05-2027
Certified Medication Aide -
WINGS HEALTHCARE TRAINING
Broken Arrow, OK04.2022
Certified Nurse Assistant Home Health Aide - undefined
Wings Healthcare Training
Broken Arrow, OK04.2021
Associate of Occupational Studies - Medical Assistant
Vatterott College
Tulsa, OK07.2011
Diploma - Medical Office Assistant
Vatterott College
Tulsa, OK10.2010
Skills
- Logistics management
- Incident reporting
- Scheduling expertise
- Route planning
- Driver communication
- Customer service
- Tracking systems
- Delivery procedures
- Delivery support
- Time management
- Work order generation
- Work order management
- Workflow prioritization
Certification
- CNA - Certified Nursing Assistant
- First Aid Certification - American Red Cross or American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- CMA - Certified Medication Aide
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Languages
English
Full Professional
Timeline
Dispatcher Coordinator
Underwood Logistics, LLC
12.2024 - Current
Kitchen Manager
Casey's General Store
07.2024 - 02.2025
CNA
Oswego Health and Rehab
05.2024 - 04.2024
CRS
Oklahoma Forensic Center
09.2023 - 02.2024
Program Coordinator
Community Options
08.2022 - 08.2023
CMA
WINGS HEALTHCARE
03.2022 - 04.2022
CMA/CNA
The Courtyards of Claremore
03.2022 - 08.2022
CNA
The Courtyards of Claremore
06.2021 - 03.2022
CNA/HHA
WINGS HEALTHCARE
03.2021 - 04.2021
House Manager
COMMUNITY OPTIONS, INC.
10.2018 - 03.2021
Cook
WOODMANOR NURSING HOME
08.2018 - 10.2018
Cook
BROOKFIELD ASSISTED LIVING
04.2018 - 08.2018
Production Cook
Cherokee Casino
10.2015 - 02.2018
Housekeeper
Holiday Inn
09.2015 - 10.2015
Courtesy Aide
CLAREMORE VETERANS CENTER
08.2014 - 12.2014
COMMUNITY OPTIONS
05.2014 - 07.2014
Housekeeping
WOODMANOR NURSING HOME
03.2014 - 05.2014
Assistant House Manager/MAT/HCC
COMMUNITY OPTIONS
02.2013 - 02.2014
HTS/MAT
Home of Hope
10.2012 - 02.2013
Certified Nurse Assistant Home Health Aide - undefined
Wings Healthcare Training
Associate of Occupational Studies - Medical Assistant
Vatterott College
Diploma - Medical Office Assistant
Vatterott College
Bachelor of Science - Health Management
University of Phoenix
Certified Medication Aide -
WINGS HEALTHCARE TRAINING
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