Jessica Daniel
Perris,CA
Summary
To seek and maintain full-time Code Enforcement position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PSET Outreach Worker
City Of Riverside
04.2023 - Current
- Worked with unhoused individuals to educate on methods of relocation or assistance opportunities.
- Determined needed and relevant interventions based on each client's current needs.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with homeless consumers and regularly reached out to offer assistance to individuals.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
Housing Solutions Supervisor
Mercy House
02.2015 - 05.2022
- Conducted routine inspections to check quality and compliance with established specifications.
- Devised and implemented processes and procedures to streamline operations.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Achieved results by working with staff to meet established targets.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Representative
Child Support Services Department
08.2014 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Maintained and managed customer files and databases.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
Education
No Degree - Code Enforcement Certification
Santiago Canyon College
Orange, CA05.2024
High School Diploma -
Fontana Adult School
Fontana, CA.06.1998
Skills
- Customer Service
- Community health
- Behavioral Intervention
- Issue Reporting
- Client Needs Assessments
- Implementing Client Care Plans
- Crisis Intervention
- Goal Setting
Certification
CPR- October 2023
Pepper Spray Training- March 2024
Basic Code Enforcement Officer- February 2024
Intermediate Code Enforcement- March 2024
Advanced Code Enforcement- April 2024
Timeline
PSET Outreach Worker
City Of Riverside
04.2023 - Current
Housing Solutions Supervisor
Mercy House
02.2015 - 05.2022
Customer Service Representative
Child Support Services Department
08.2014 - 02.2015
No Degree - Code Enforcement Certification
Santiago Canyon College
High School Diploma -
Fontana Adult School