Keatherann Sharp
Bonner Springs,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Compassionate Outreach Worker specializing in advocacy. Adept at working closely with clients and at-risk families to help with day-to-day tasks and promote achievement of bigger goals. Knowledgeable about welfare and other program applications with an understanding of community health.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Health Outreach Worker
Unified Government of Wyandotte
Kansas City, KS
07.2023 - Current
- Promote Harm reduction in the community
- Work with community partners with recovery
- Work with partners on the homeless camps Work with Drug court Work with clients to help them reach their recovery goals Help clients get housing and other resources to help them in their recovery
- Support them in their recovery goals.
- Organized client meetings to provide project updates.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
Substance Use Peer Support Worker
Unified Government of Wyandotte
Kansas City, KS
07.2023 - Current
- Promote Harm reduction in the community
- Work with community partners with recovery
- Work with partners on the homeless camps Work with Drug court Work with clients to help them reach their recovery goals Help clients get housing and other resources to help them in their recovery
- Support them in their recovery goals.
- Built trusting rapport with students and facilitated communication with family members when needed.
- Helped individuals overcome harmful drug and alcohol addictions.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Built trusting relationships with clients through active listening and empathy techniques.
- Consulted on outside cases using personal expertise in Substance Use diagnoses.
- Attended court hearings as an advocate for a client's rights or interests.
- Interacted with family members of individuals and shared information regarding available community support services.
- Collaborated with other professionals to ensure quality care for clients.
- Assisted with problem solving and conflict resolution strategies.
- Facilitated group discussions on topics related to Substance Use awareness.
- Responded to crisis situations when severe mental health and behavioral Substance use issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Maintained accurate records of client interactions and progress notes.
- Conducted assessments to determine the needs of clients.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Participated in professional development opportunities such as workshops or seminars.
- Advised families on how best to manage difficult behaviors at home or in public settings.
- Educated clients about available resources and services in the community.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Monitored client safety by intervening when necessary during crises situations.
- Collaborated to set goals and outline steps to achieve objectives.
- Met with clients to understand individual needs and develop personalized Goals
- Met regularly with colleagues to discuss client cases and develop treatment plans.
- Provided emotional, social and educational support to individuals in crisis.
- Coordinated resources to support clients and help each achieve targets.
- Provided case management services including referrals, advocacy, follow-up visits.
- Organized recreational activities that foster peer relationships and team building skills.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Coordinated activities to promote positive behavior and self-advocacy skills.
- Responded promptly to calls from clients who are feeling overwhelmed or suicidal.
- Transported individuals safely to support meetings and medical appointments.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
Store Manager
Casey's
03.2022 - 07.2023
- Managed all aspects of running store Hired and trained 20+ employees Handled all associates', staff members', team members' and employees' scheduling Motivated entire team Assigned associates, team members, employee and staff members promotions Handled product placement, display, and visual merchandising standard Performed daily drawer counts
Appliance Sales Specialist
Lowes
Kansas City, KS
02.2019 - 07.2022
- Helping customer
- Smart customer service Has the highest RWD Recovery without detention
- 2/21 Got bronze star for helping my customers from start to finish
- Reach goals for Credit cards
- Performed data entry for customer information, shipments and orders Performed customer service surveys Set up client appointments Managed client records Provided policy and service information Assisted customers with a warm and professional attitude Answered general questions Answered calls from customers and clients Managed customer accounts Greeted customers Conducted customer service surveys Handled reservations Resolved customer issues Booked appointments for clients Collected and documented orders Responded to inquiries and issues Operated the cash register
Sales Representative
Mosaic
Kansas City, KS
08.2021 - 03.2022
- Identified sales opportunities and acted on leads Answered product and service-related questions Made outbound calls to prospective customers Established and maintained relationships with clients Provided outstanding customer service
Foster Mother
State Of Missouri
, MO
01.1998 - 10.2011
- Being that child’s everything
- Getting them into therapy Getting them connected to services
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
Office Manager
Affordable Roofing
01.1998 - 01.2005
- Administered all Bills and Deposits
- Handled Collection of Rent Procedure
- Correspondence to Tenants Customer Service Organized and Executed all Paperwork
- Hiring and Managing all staff and payroll
Assistant Manager
Claire's Boutiques
01.2000 - 01.2001
- Supervised Employees Conducted Inventory Administered Deposits Achieved Daily Sale Goals Customer Service
Department Manager
K-Mart
01.2000 - 01.2000
- Supervised Employees Conducted Inventory Administered Deposits Achieved Daily Sale Goals Customer Service
Teller
Bank of America
01.1998 - 01.1998
- Executed Customer Deposits Cash Procedures Customer service
Assistant
Mane Impressions
01.1991 - 01.1998
- Supplies Administered Bank Deposits Manager-Secretary Scheduled Customer Appointments Managed Inventory Ordered Supplies Administered Bank Deposits
Education
Some College (No Degree) - Case Manager
University of Southern Indiana
Evansville, INSome College (No Degree) - Social Psychology
Kansas Christian college
Lenexa, KSSkills
- Customer Care (10 years)
- CSR
- Customer Service
- Supervising Experience (9 years)
- Inventory Control
- Assistant Manager Experience (10 years)
- Store Management Experience
- Retail Management
- Supervisory Experience
- Microsoft Office Proficiency
- HIPAA Guidelines
- Organized and Detail-Oriented
- Report Preparation
- Service Coordination
- Care Plan Development
- Referral Coordination
- Conducting Home Visits
- Case Needs Assessments
- Relationship Building
- Maintaining Updated Records
- Client and Community Service
- Social Services Application Assistance
- Client Transportation
- Health Service Referrals
- Critical Thinking
- Informational Brochures Distribution
- Problem-Solving
- Risk Prevention Education
- Social Services
- Active Listening
- Client Databases
- Public Speaking
- Community Outreach
- Progress Monitoring
- Community Relations
- Harm reduction
- Client advocacy
- Crisis intervention
- Community outreach
- Data confidentiality
Certification
Conducting Community Health Assessments Certification
CDC Training certification
Parent Peer Support Training Level One Certification
Peer Support Certification In Substance Use Level One
Peer Support Certification in Mental Health Level One
Peer Support Action Planning Training certification
Peer Mentoring in Kansas Certification
Improving Outcomes for Individuals on Community-based Supervision with Opioid Use Disorders Certification
Case Management/Care Coordinator certification
Timeline
Health Outreach Worker
Unified Government of Wyandotte
07.2023 - Current
Substance Use Peer Support Worker
Unified Government of Wyandotte
07.2023 - Current
Store Manager
Casey's
03.2022 - 07.2023
Sales Representative
Mosaic
08.2021 - 03.2022
Appliance Sales Specialist
Lowes
02.2019 - 07.2022
Assistant Manager
Claire's Boutiques
01.2000 - 01.2001
Department Manager
K-Mart
01.2000 - 01.2000
Foster Mother
State Of Missouri
01.1998 - 10.2011
Office Manager
Affordable Roofing
01.1998 - 01.2005
Teller
Bank of America
01.1998 - 01.1998
Assistant
Mane Impressions
01.1991 - 01.1998
Some College (No Degree) - Case Manager
University of Southern Indiana
Some College (No Degree) - Social Psychology
Kansas Christian college