Jessica Davenport

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Consulted with customers to resolve service and billing issues.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Made outbound calls to obtain account information.

• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, refunds and customer transactions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Trained patients on how to properly operate medical equipment.
• Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Reviewed files and records to obtain information and respond to requests.
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Stocked clinical workstations and procedure rooms with necessary supplies.
• Documented patients' assessment results, interventions, medications, patient responses and treatment changes.
• Analyzed therapeutic interventions to monitor risk complications and contraindications.
• Consulted with patients, collected histories and vitals, ordered labs and interpreted test results.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Increased patient satisfaction by providing compassionate care, addressing concerns, and promptly resolving issues related to infusions.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained a safe and clean environment for patients by adhering to infection control protocols and proper equipment handling procedures.

• Capturing detailed information for new customer claims
• Answering inquiries on open return claims pertaining to settlements and pending documentation
• Supporting customers through the claims process by providing comfort and reassurance during difficult times and events
• Communicated with other departments to establish action plans and manage open claims to closure.
• Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.

• Completion of the brokerage program
• Working on the sales floor as a broker for 1 year
• Highly professional and courteous collaboration with department heads in all sections employee and management team
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Strong, independent decision-making skills in a variety of complex situations
• Knowledgeable of varied trucking claims and departmental application of these requests along with working directly with insurance companies
• Ability to independently prioritize and organize daily schedules
• Proficient in strong customer service orientation
• Handled litigation, complex claims and high-profile cases involving large settlement values.
• Implemented new software tools that streamlined administrative tasks associated with managing multiple claim files simultaneously.
• Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
• Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
• Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred.
• Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes.
• Contributed to departmental meetings by sharing insights gained from daily work experiences which helped improve overall team performance.

• Delegate tasks evenly to the DME staff
• Maintained ongoing evaluations of performance and adherence to standards of those reporting
• Ensure DME staff is adhering to the policies and procedures that are set forth
• Training new hires
• Assist in preparation of projects assigned by the directors
• Assist with patients regarding equipment
• Act as a liaison between the doctors and the patients to resolve any problems the patient may have
• Worked with physicians to consistently find out where staff could be better developed to assist patients and their needs
• Responded to patient complaints via phone calls and email; problem solve to find solutions
• Maintained inventory of necessary expendables, parts and supplies.
• Managed repairs and vendors to minimize inventory downtime.
• Educated and managed staff on best practices in use and maintenance of equipment inventory.
• Implemented performance metrics for technician evaluation, recognizing top performers and driving continuous improvement efforts across the team.
• Streamlined inventory management with accurate record-keeping and timely ordering of parts and supplies.
• Boosted overall operational efficiency through continuous improvement initiatives in the equipment department.
• Ensured safety compliance by conducting regular inspections and enforcing adherence to safety procedures.
• Evaluated emerging technologies, recommending upgrades or replacements as necessary to improve operations.
• Managed efficient teams of up to 20 employees.

KlarirtyGreeinies

• Insurance verifications and claims
• Scheduling patients for DME, sleep studies, and physicians
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Inservice of DME equipment for patients receiving CPAP's
• Prepare patients for night lab technicians
• Checked patients in for the physicians, including collecting co-pays and verifying insurance
• Ordered all equipment and maintain a budget for the for the supplies
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Participated in regular continuing education courses to enhance professional development within the industry.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.