Jessica Davila
Oklahoma City,OK
Summary
Hard-working and purpose driven. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Red Rock Behavioral Health
Oklahoma City, OK
01.2022 - Current
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc
- And distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
Product and Operations Manager
Old Navy
11.2020 - 01.2022
- Credit cards, checks, giftcards, and coupons were all processed by me
- Educated customers about any promotions increase sales
- Helped customers by answering their questions and completing their requests
- Assisting Produce Manager in transshipment Product placement
- Assisting Management responsibilities in place of management
- Fulfilling needed potions throughout the store
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Maximized efficiency by removing safety hazards and debris from work areas
- Explained services and products to customers in friendly and engaging way
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards
- Excelled in every store position and regularly backed up front-line staff
- Forecasted business needs and scheduled employees to meet expected demands
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Trainer
Panera Bread
02.2017 - 09.2019
- Customer assistance
- Basic math skills
- Staff mentoring
- Multi-tasking ability
- Identification verification
- Friendly demeanor
- Restocking inventory
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
- Identified and solved internal problems related to employee turnover by revamping training approaches
- Eliminated process gaps by implementing new methods of standardized training.
Education
High school or equivalent -
Western Heights High School
05.2020
Skills
- Product management
- Agile
- Spanish speaking
- Process improvement
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Scheduling
- Documentation and Recordkeeping
- Data organization
Additional Information
Responsible, willing and enthusiastic to solve problems in a timely and efficient manner. Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Problem-solver with experience in customer service. All aspects of store operations are well-understood. Peer relationships. Strong collaborative skills. Computer literate. High volume transactions. Customer direction. Shelf-cleaning. Excellent verbal communication. Heavy lifting. Money management. Customer service. Store merchandise handling. Sales. Refunds and exchanges.
Personal Information
Willing To Relocate: Anywhere
Assessments
- Customer Focus & Orientation, Proficient, 06/01/19
- Written Spanish for English Speakers, Proficient, 06/01/19
Certification
- First Aid/CPR Certified
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Red Rock Behavioral Health
01.2022 - Current
Product and Operations Manager
Old Navy
11.2020 - 01.2022
Trainer
Panera Bread
02.2017 - 09.2019
High school or equivalent -
Western Heights High School