Jessica Davis
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and compassionate medical staff member diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Baptist Health Hospital
Miami, FL
11.2021 - Current
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained best-in-class standards for individualized care in 48 bed unit by continuously checking in with patients and families and quickly providing care.
Guest Service Representative
Quality Inn
Florida City, FL
12.2013 - 10.2021
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback maintaining 4.4 out of 5 stars and 90% of guest recommendation.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Training new staff on hotel policies and procedures.
Park Services Aide
Miami Dade County Parks
Homestead, FL
05.2007 - 07.2008
- Provided educational guided tours daily to park visitors
- Assisted in organizing and executing multiple events held at park
- Helped maintain park appearance
- Prepared box lunches for 50 to 100 camp kids
- Operated cash register to conclude gift shop sales
- Answered phones, provided information and scheduled park reservations
Education
Associate of Arts - Medical Office Assistant
Ashworth College
Norcross, GA07.2021
GED -
Robert Morgan Educational Center And Technical College
Miami, FL08.2001
Skills
- Positive attitude
- Excellent spoken and written communication skills
- Goal and achievement oriented; responsible, self
- Motivated and accountable
- Organized and efficient; able to plan for effective use of time and resources
- EMR Updating
- Patient Care Quality
- Medical Terminology
- Willingness to Learn
- Blood Sugar Monitoring
Timeline
Certified Nursing Assistant
Baptist Health Hospital
11.2021 - Current
Guest Service Representative
Quality Inn
12.2013 - 10.2021
Park Services Aide
Miami Dade County Parks
05.2007 - 07.2008
Associate of Arts - Medical Office Assistant
Ashworth College
GED -
Robert Morgan Educational Center And Technical College