Charity Robinson
Astoria,IL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Knowledgeable about service and clerical requirements. Takes on multiple tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Rushville Nursing And Rehab Center
Rushville, IL
01.2017 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Certified Nursing Assistant Certificate - CNA
Lincoln Land Community College
Jacksonville, IL12.2016
Skills
- Emotional and Social Support
- Caregiver Relations
- Fluid Measurement
- Surgical Preparation
- Output Monitoring and Reporting
- Linen Replacements
- Electronic Recordkeeping
- Activities of Daily Living ADL Support
- Observation Documentation
- Vital Signs Collection
- Needs Determination
- Medical Terminology
- Basic Life Support
- Care Monitoring
- Biohazard Disposal
- First Aid Certification
- Willingness to Learn
- Attention to Detail
- Patient Safety Management
- CNA Certification
- Multitasking and Prioritization
- Catheter Care
- Wound Care
- Time Management
- Family Education
- Blood Sugar Monitoring
- Oral Hygiene
- Emergency Response
- Feeding Tube Management
- CPR Certification
- Verbal and Written Communication
- Emotional Intelligence
- Patient Care Quality
- Consistent Follow Through
- HIPAA Compliance
- Infection Prevention and Control
- Biological Specimen Handling
- Calm Under Stress
- Unit Supply Maintenance
- Prioritization and Time Management
- Customer Service-Oriented
- Courteous and Professional
- Positive Attitude and Energetic
- Microsoft Office Suite
- Records Management
- Customer Complaint Resolution
- Scheduling and Calendar Management
- Visitor and Customer Relations
- Multi-Line Phone Systems
- Computer Proficiency
- Documentation and Reporting
- Reliable and Punctual
- Data Entry and Database Software
- Word Processing
- Research and Data Analysis
- Switchboard Operation
- Positive Attitude
- Document Management
- Office Supply Management
Timeline
Certified Nursing Assistant
Rushville Nursing And Rehab Center
01.2017 - Current
Certified Nursing Assistant Certificate - CNA
Lincoln Land Community College