Jessica Dawson
Spokane,WA
Summary
Dedicated professional with extensive experience across diverse fields. Recognized for strong communication and problem-solving abilities, consistently achieving high productivity and efficient task completion.
Overview
4
4
years of professional experience
Work History
Operations Support Manager
Skyhawks Sports Academy
Spokane, Washington
09.2024 - 03.2026
- Acted as primary corporate liaison for all regional business activities.
- Provided daily operational support for three regions and area managers.
- Managed customer support services including cancellations, low enrollment, and weather notices.
- Coordinated with community partners and maintained roster update process.
- Reviewed annual and quarterly contracts with local partners.
- Generated monthly invoices and collaborated with finance on receivables and collections.
- Secured and tracked payments for facility and field rentals.
Barista
Wake Up Call
Spokane Valley, Washington
08.2022 - 09.2024
- Crafted diverse coffee beverages with precision using espresso machines and grinders to enhance customer experience.
- Delivered exceptional customer service, fostering a welcoming atmosphere that encouraged repeat visits.
- Maintained cleanliness and organization in the coffee shop and workstations.
- Assisted in training new baristas on beverage preparation techniques and customer service.
- Processed customer transactions accurately using point-of-sale systems.
- Followed food safety protocols to ensure product quality and hygiene standards.
Youth Sports Coach
Skyhawks Sports Academy
Spokane, Washington
02.2023 - 08.2024
- Conducted high-energy sports classes for children aged 18 months to six years.
- Facilitated motor skill development, promoting mental and social growth in children.
- Established a safe, engaging learning environment for all participants.
- Communicated effectively with children and parents, fostering positive relationships.
- Delivered on-the-job training for new coaches to enhance team performance.
Education
Some College (No Degree) - Psychology
Saint Xavier University
Chicago, ILSkills
- Operational support
- Invoice management
- Customer service
- Problem solving
- Time management
- High-pressure environments
- Effective communication
- Team collaboration
Timeline
Operations Support Manager
Skyhawks Sports Academy
09.2024 - 03.2026
Youth Sports Coach
Skyhawks Sports Academy
02.2023 - 08.2024
Barista
Wake Up Call
08.2022 - 09.2024
Some College (No Degree) - Psychology
Saint Xavier University