Jessica Day
Fulton,MS
Summary
Accomplished Sales and Customer Relations Manager known for strategic thinking and exceptional customer service. Proven ability to resolve complex issues and cultivate lasting client relationships, contributing to increased business retention and sales success.
Overview
17
17
years of professional experience
Work History
Sales and Customer Relations Manager
Canna HQ
Tupelo, Ms
03.2023 - 01.2026
- Managed customer inquiries and resolved issues through effective communication.
- Developed customer engagement strategies to enhance satisfaction and loyalty.
- Fostered relationships with clients to ensure a positive experience at Canna HQ.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to resolve service and billing issues.
- Delivered solution-based strategies to customers to solve pending issues on accounts.
- Assisted customers with inquiries via telephone, email, or online chat.
- Provided guidance on how to handle difficult customers or situations.
- Upheld privacy and security requirements for customer information.
- Optimized inbound and outbound resources to qualify leads and generate sales.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Produced thorough, accurate and timely reports of project activities.
Life Insurance Agent
National Agent Alliance
Tupelo , ms
10.2021 - 03.2023
- Conducted needs assessments to recommend suitable insurance plans.
- Developed tailored insurance proposals based on client requirements.
- Collaborated with underwriters to facilitate policy approvals and adjustments.
- Managed client inquiries and resolved issues in a timely manner.
- Maintained accurate records of client interactions and policy details.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Communicated with clients to understand needs and identify best policies for each case.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
Teacher
Marshall county Schools
Holly Springs, MS
08.2008 - 01.2020
- Developed lesson plans aligning with curriculum standards and student needs.
- Implemented classroom management strategies to maintain a productive learning environment.
- Collaborated with colleagues to enhance instructional methods and share resources.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Received recognition for contributions to innovative concepts in classroom instruction.
Education
Bachelor of Arts - Education
University of Mississippi
University, MS05-2008
Skills
- Customer relationship management
- Service issue resolution
- Problem solving
- Effective communication
- Data analytics
- Business retention
- Vendor relationship management
- File maintenance
- Data entry
- Report writing
- Needs assessment
- Sales proficiency
- Strategic thinking
- Problem-solving
- Account services
- Paperwork processing
Timeline
Sales and Customer Relations Manager
Canna HQ
03.2023 - 01.2026
Life Insurance Agent
National Agent Alliance
10.2021 - 03.2023
Teacher
Marshall county Schools
08.2008 - 01.2020
Bachelor of Arts - Education
University of Mississippi