Jessica DeAngelis
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Self-employed
02.2013 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
HEB Grocery Store
08.2005 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT01.2024
High School Diploma -
Homeschool
San Antonio, TX06.2005
Skills
- Complaint Resolution
- Information Security
- Team Collaboration
- Customer Support
- Guest Services
- Customer Retention
Timeline
Delivery Driver
Self-employed
02.2013 - Current
Customer Service Representative
HEB Grocery Store
08.2005 - 04.2012
Bachelor of Science - Health And Human Services
Western Governors University
High School Diploma -
Homeschool