Jessica DeAngelis
United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Babysitter
Philip McCutcheon
01.2013 - 06.2014
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
Customer Service Representative
HEB Grocery Store
08.2005 - 10.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT01.2024
Skills
- Product Knowledge
- Complaint Resolution
- Conflict Mediation
- Problem Resolution
- Problem-Solving Abilities
- Customer Service
Timeline
Babysitter
Philip McCutcheon
01.2013 - 06.2014
Customer Service Representative
HEB Grocery Store
08.2005 - 10.2012
Bachelor of Science - Health And Human Services
Western Governors University
Similar Profiles
Mckenzie ClarkMckenzie Clark
Groom at Tom McCutcheonGroom at Tom McCutcheon
James WilliamsJames Williams
Field Chemist / Operations Solutions Engineer at McCutcheon EnterprisesField Chemist / Operations Solutions Engineer at McCutcheon Enterprises
Letishia SanchezLetishia Sanchez
Private Housekeeper at Amber McCutcheonPrivate Housekeeper at Amber McCutcheon
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System