Jessica Deene
Entry Level IT Support Specialist
Tacoma,WA
Summary
Dedicated Customer Service professional and talented computer user currently acquiring certification as an IT Support Specialist. Excited to utilize my new skills and expand them to contribute to the success of the team and organization. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Bartender
Emerald Queen Casino And Hotel
Washington
11.2015 - 07.2019
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Created specialty cocktails following complex recipes.
Beverage Cart Attendant/Event Bartender
High Cedars Golf CLub, Orting
Washington
05.2014 - 11.2015
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Maintained energy and enthusiasm in fast-paced environment.
- Engaged in suggestive selling and other sales techniques.
F & B Assistant Manager/Event Coordinator
Fox Hollow Golf Club
St. Michael, MN
04.2000 - 04.2014
- Handled many customer interactions daily, providing detailed, personalized and friendly service to maintain customer retention
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Led projects and analyzed data to identify opportunities for improvement.
Team Lead/Customer Service Representative
CVN/QVC Home Shopping Network
Minneapolis, Minnesota
09.1987 - 06.1995
- Managed customer calls efficiently in fast-paced call center environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
Google IT Support Professional Certificate -
Coursera
05.2022 - Current
Skills
Windows,Mac,Linux OS
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Google IT Support Professional Certificate -
Coursera
05.2022 - Current
Bartender
Emerald Queen Casino And Hotel
11.2015 - 07.2019
Beverage Cart Attendant/Event Bartender
High Cedars Golf CLub, Orting
05.2014 - 11.2015
F & B Assistant Manager/Event Coordinator
Fox Hollow Golf Club
04.2000 - 04.2014
Team Lead/Customer Service Representative
CVN/QVC Home Shopping Network
09.1987 - 06.1995
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