Jessica Delacerda
Summary
Detail-oriented banking professional skilled in customer service and communication. Capable of managing multiple projects while maintaining accuracy in fast-paced settings. Proven experience in enhancing customer experiences by addressing inquiries, identifying needs, and delivering tailored financial solutions.
Overview
33
33
years of professional experience
Work History
Home Health Caregiver
Family Member
Lansing, MI
10.2021 - 01.2025
- Provided compassionate and attentive care to elderly patient in my homes.
- Assisted patients with daily tasks to enhance their quality of life. with bathing, grooming, dressing, and other activities of daily living.
- Educated patients on healthy lifestyle habits, enhancing their overall well-being and self-management.
- Delivered compassionate and attentive care to an elderly patient in my home.
- Assisted mobility-challenged patients with accessing beds, baths, and wheelchairs, promoting independence and safety.
- Appreciative and respectful of the privilege in caring for my elderly mother in her final years.
Safe Deposit Coordinator, Senior Lending Officer
Michigan State Federal Credit Union
East Lansing, MI
06.2017 - 10.2021
- Auditor for all Safe Deposit Boxes
- Coordinated office activities, ensuring efficient supply ordering, inventory maintenance, and timely equipment repairs for Safe Deposit Box.
- Managed paperwork flow by effectively storing, retrieving, and organizing records for Safe Deposit Box, ensuring accessibility and compliance.
- Coordinated training sessions for new employees on safety protocols and company policies for Safe Deposit Box.
Senior Member Services Representative
LAFCU
Lansing, MI
04.2014 - 05.2018
- Loan application/Opened new customer accounts
- Safe deposit Coordinator
- Loss prevention
- Provided notary services for legal documents to ensure authenticity.
Lead Member Specialist
Astera Credit Union
Dewitt, MI
01.2007 - 04.2014
- Supervised employees and trained new hires to ensure operational efficiency
- Managed supply inventory for operational budget efficiency/Ordering Cash
- Conducted audits on teller drawers, travelers checks, and gift cards to maintain compliance and accuracy
- Engaged customers in sales discussions to promote products/Sales support
- Executed security protocols for opening and closing facilities
Relationship Banker-Customer Service II
Chase Bank
Lansing, MI
01.1992 - 01.2007
- Conducted communication and leadership training to enhance team collaboration and service delivery
- Organized tasks and followed up on pending items
- Facilitated account openings and loan closings to support customer financial needs
- Strong organization and follow-up
- Executed security procedures for opening and closing the facility
Education
Associate Degree - Computer Support Specialist
Lansing Community College
Lansing, MIAssociate - Business Administration
Southern New Hampshire University
Manchester, NH, USSkills
- Sales proficiency
- Critical thinking
- Data entry
- Client relations
- Complaint resolution
- Follow-up skills
- Problem-solving
- Decision-making
Timeline
Home Health Caregiver
Family Member
10.2021 - 01.2025
Safe Deposit Coordinator, Senior Lending Officer
Michigan State Federal Credit Union
06.2017 - 10.2021
Senior Member Services Representative
LAFCU
04.2014 - 05.2018
Lead Member Specialist
Astera Credit Union
01.2007 - 04.2014
Relationship Banker-Customer Service II
Chase Bank
01.1992 - 01.2007
Associate - Business Administration
Southern New Hampshire University
Associate Degree - Computer Support Specialist
Lansing Community College