Therese Hall
Carrollton,OH
Summary
Dedicated caregiver with expertise in patient care, emotional support, and relationship building. Committed to enhancing client well-being through compassionate assistance and effective communication.
Overview
21
21
years of professional experience
Work History
Home Health Caregiver
Complete Healthcare Services
Massillon, OH
12.2017 - 10.2025
- Provided personalized care to clients, ensuring safety and comfort in daily activities.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed and maintained positive relationships with clients and their families for effective care delivery.
- Coordinated transportation for medical appointments, enhancing access to necessary health services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Online Customer Service Representative
Digital Works
Carrollton, OH
12.2013 - 10.2015
- Resolved customer inquiries via live chat and email, enhancing user satisfaction.
- Streamlined ticket resolution processes, reducing response times significantly.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Assisted clients with product questions to facilitate online ordering process.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Accounts Receivable Clerk
Franciscan University of Steubenville
Steubenville, OH
08.2004 - 12.2006
- Processed and recorded payments accurately using university financial systems.
- Coordinated billing inquiries to ensure timely resolution and customer satisfaction.
- Reconciled accounts receivable ledgers to maintain financial accuracy and integrity.
- Assisted in developing streamlined processes for invoicing and payment tracking.
- Monitored outstanding invoices, following up with clients to expedite collections.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Associate of Science - Business Administration And Management
Franklin University
Columbus, OH05.2023
Skills
- Documentation
- Client documentation
- Interpersonal communication
- Schedule management
- Ohio Driver's license
- Compassionate client care
- Customer service
- Active listening And Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Product knowledge
- Call management
- Order processing
- Team development
- Building rapport
- Product sales
- Order fulfillment
- Friendly, positive attitude
Languages
English
Native or Bilingual
Timeline
Home Health Caregiver
Complete Healthcare Services
12.2017 - 10.2025
Online Customer Service Representative
Digital Works
12.2013 - 10.2015
Accounts Receivable Clerk
Franciscan University of Steubenville
08.2004 - 12.2006
Associate of Science - Business Administration And Management
Franklin University