Jessica Delacruz
Orlando,FL
Summary
Assisted customers by delivering quality service to address needs. Communicated clearly to foster trust and rapport with clients. Provided support for customer inquiries with a positive demeanor and dependable assistance.
Overview
4
4
years of professional experience
Work History
Advisor
HGreg
Orlando, FL
09.2025 - Current
- Guided clients through vehicle selection process, ensuring informed decisions aligned with preferences and budget.
- Developed and maintained relationships with customers, enhancing loyalty and repeat business opportunities.
- Collaborated with sales team to streamline processes, improving overall customer experience and satisfaction.
Conducted market research to identify trends, informing inventory decisions and promotional strategies.
Scheduled appointments for service on their vehicle
Cashier Supervisor
Jaguar Land Rover
Orlando, FL
06.2023 - 10.2024
- Facilitated client engagement in vehicle selection, ensuring informed choices that align with individual preferences and budget constraints.
- Cultivated and sustained customer relationships to foster loyalty and drive repeat business opportunities.
- Facilitated collaboration with sales team to optimize processes and enhance customer experience.
- Executed comprehensive market research to identify trends influencing inventory decisions and promotional strategies.
- Organized and managed appointment scheduling for vehicle service.
Front Desk Receptionist
Lees Ice of Central Florida
Orlando, FL
06.2022 - 06.2023
- Facilitated client engagement in vehicle selection, ensuring informed choices that align with individual preferences and budget constraints.
- Cultivated and sustained customer relationships to foster loyalty and drive repeat business opportunities.
- Facilitated collaboration with sales team to optimize processes and enhance customer experience.
- Executed comprehensive market research to identify trends influencing inventory decisions and promotional strategies.
- Organized and managed appointment scheduling for vehicle service.
Education
GED -
City University of New York
New York, NY06.2006
Skills
- Oversaw daily cash operations to maintain accuracy and efficiency Trained new cashiers on best practices for customer service and transaction processing Collaborated with management to enhance checkout procedures and customer satisfaction
- Oversaw cash handling procedures to maintain financial integrity
- Utilized multilingual skills to support diverse customer needs and improve service delivery
- Directed daily activities of staff to maintain high standards of performance and accountability
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Coordinated appointment scheduling to ensure efficient use of resources and maintain client satisfaction
- Conducted thorough account reconciliations to maintain accurate financial records and support auditing efforts
- Managed billing operations to maintain financial accuracy and support revenue flow
- Executed filing tasks to support office operations and enhance workflow efficiency
- Facilitated customer satisfaction through effective communication and problem-solving skills
- Utilized professional phone etiquette to ensure clear communication and positive experiences
Languages
Spanish
Native or Bilingual
Timeline
Advisor
HGreg
09.2025 - Current
Cashier Supervisor
Jaguar Land Rover
06.2023 - 10.2024
Front Desk Receptionist
Lees Ice of Central Florida
06.2022 - 06.2023
GED -
City University of New York