Jessica Delgado
Tustin,CA
Summary
Dependable automotive professional, well-versed in performing high-quality work. Proven skills with speed and accuracy to manage demanding workloads in fast-paced settings. Familiar with tools, computer software, and customer service. Analytical problem-solver with diagnostics skills, a disciplined approach and a hardworking mentality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Glass Technician
Envision Auto Glass
Tustin, California
02.2023 - Current
- Repaired and installed various types of automobile glass across multiple makes and models.
- Conducted thorough inspections of installations to ensure quality and safety standards.
- Maintained clean and organized work areas for enhanced operational efficiency.
- Processed customer payments accurately and promptly upon job completion.
- Provided customer support by addressing inquiries about services and estimated timelines.
- Prepared installation sites by applying priming compounds and monitoring curing processes.
- Removed debris and damaged glass before executing repairs to ensure optimal results.
- Checked all installed windows for leaks to guarantee quality assurance.
Auto Body Shop Manager
Fix Auto Collision
Anaheim/Irvine, California
04.2018 - 02.2023
- Managed daily operations to ensure efficient workflow in collision repairs.
- Supervised staff to uphold high customer service and quality standards.
- Implemented safety protocols for compliance with industry regulations.
- Conducted regular inventory checks to maintain optimal supply levels.
- Collaborated with insurance companies to streamline claims processing for clients.
- Developed relationships with clients to boost satisfaction and loyalty.
- Formulated cost-saving measures to reduce overhead expenses.
- Evaluated employee performance regularly, providing constructive feedback.
Auto Body Estimator
Selman Collision Center
Orange, CA
07.2015 - 03.2018
- Evaluated repair estimates for various vehicle makes and models accurately and efficiently.
- Collaborated with insurance adjusters to analyze claim details and coverage requirements.
- Prepared detailed damage reports to substantiate repair cost assessments.
- Communicated repair processes and timelines clearly to customers.
- Liaised with suppliers to gather pricing information on parts needed for estimates.
- Utilized specialized software, including CCC One and Mitchell Repair Estimating Systems, for accurate estimates.
- Verified accuracy of final invoices before submission for payment processing.
- Conducted final quality control checks of vehicles prior to delivery.
Auto Body Estimator
Adonai Body Works
Santa Ana, California
01.2010 - 06.2015
- Evaluated repair estimates for various vehicle makes and models with high efficiency.
- Collaborated with insurance adjusters to assess claim details and coverage.
- Prepared comprehensive damage reports to facilitate accurate repair cost assessments.
- Communicated repair processes and timelines clearly to customers.
- Utilized estimating software to generate precise repair quotes for clients.
- Liaised with suppliers to acquire pricing information on parts before providing estimates.
- Verified accuracy of final invoices before submission for payment processing.
- Conducted thorough quality control checks of vehicles prior to customer delivery.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa11-2009
Skills
- Auto glass installation and replacement
- Quality assurance and inspection
- Payment processing
- Parts ordering and estimation
- Customer relationship management
- Effective communication
- Attention to detail
- Bilingual proficiency
- Collision repair
- Damage assessment
- Team leadership
- Problem solving
- Time management
Accomplishments
- Fix Auto 2019 President's Award recognizing care, commitment, competence, and outstanding performance
Certification
- Nissan/Infiniti, Honda, FCA, Ford, Kia Motors, Subaru and Tesla certifications.
- Sika Certification
- Betaseal Dupont Certification
- Auto Glass Safety Council Certification
- I-CAR Gold Certification
References
References available upon request.
Timeline
Auto Glass Technician
Envision Auto Glass
02.2023 - Current
Auto Body Shop Manager
Fix Auto Collision
04.2018 - 02.2023
Auto Body Estimator
Selman Collision Center
07.2015 - 03.2018
Auto Body Estimator
Adonai Body Works
01.2010 - 06.2015
High School Diploma -
Costa Mesa High School