Jessica DeLucas
Odessa,TX
Summary
Professional and reliable logistics worker with experience in mail handling and distribution. Strong ability to manage multiple tasks efficiently, ensuring timely and accurate delivery of mail and packages. Known for excellent teamwork and adaptability, always meeting organizational goals and adjusting to changing demands. Skilled in sorting, scanning, and organizing mail, with keen focus on operational efficiency and customer satisfaction. I am motivated to learn new skills to advance my opportunities and be a valuable asset to any team I am assigned to.
Overview
15
15
years of professional experience
Work History
Mail Handler
United States Postal Sevice
Midland, TX
08.2025 - Current
- Sorted mail and packages efficiently for timely distribution across local routes.
- Operated automated sorting machines to streamline processing and improve operational workflow.
- Ensured compliance with safety protocols while handling heavy loads and maintaining equipment functionality.
- Coordinated with team members to enhance communication and optimize delivery schedules.
- Monitored inventory levels of supplies, reporting shortages to management for prompt replenishment.
- Conducted regular quality checks on sorted mail to ensure adherence to postal service standards and accuracy.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
Supervisor Customer Service/ Analyst
United States Postal Service
10.2024 - 04.2025
- Supervised daily operations, ensuring timely mail delivery and adherence to safety protocols.
- Trained and mentored staff on efficient workflow practices and customer service techniques.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Resolved customer inquiries and complaints, fostering positive relationships within the community.
- Analyzed workflow data to identify trends and recommend enhancements for service efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented process improvements, resulting in reduced operational downtime and increased productivity.
- Conducted regular performance evaluations, identifying areas for improvement and fostering accountability.
- Analyzed operational data to identify trends, driving strategic decisions for enhanced efficiency.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor Customer Service
United States Postal Service
Bakersfield, CA
11.2019 - 10.2024
- Supervise & schedule 120 employees
- Maintain all safety rules and regulations throughout my day
- Submit open and closing surveys to district managers
- Handle all customer issues at service window, online or over phone calls with a high level of customer service
- Review all time punches for each day and pay period
- Monitor all carriers on the street to ensure they are delivering safely and following all safety guidelines
- Communicate expectations to each carrier for the day
- Ensure that all clerks are maintaining an efficient speed for the tasks they were assigned
- Discuss any attendance issues with employees that have called out sick
- Review all hours from previous day to ensure we are using all hours and overtime efficiently
- Review with each carrier their scans, and hours for each day.
- Discuss with any carrier if they are going over evaluated time for their route and discuss how we can resolve this issue
- Review all collection point scans to ensure all outgoing mail was retrieved and processed for outgoing truck
City Carrier Assistant / Training Supervisor “204b”
United States Postal Service
09.2018 - 09.2019
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Adapted to changing weather conditions while managing delivery schedules effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on delivery protocols, safety procedures, and company policies.
- Conducted regular inspections of vehicles for maintenance needs, promoting safety standards.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
Rural Carrier Associate / Sunday Hub Supervisor
United States Postal Service
08.2016 - 09.2018
- Sort all mail and packages for the route I was assigned to for the day
- Deliver all mail accurately while following all safety guidelines and protocols
- Train any new Rural Carrier Associates on the 7 routes we had in our office
- Sort all mail that needs to go back to the processing plant for review
- Ensure all outgoing mail from my route is given to a clerk for processing
- Be available to assist with any area of the office that is needing help
- Sundays, open office and accept all Amazon pallets for that day
- Review all Amazon pallets and ensure they are for my office
- Assist clerk in sorting all packages for that day
- Assign each carrier to one of the 16 Sunday routes we have
- Discuss with each carrier what their evaluated time for that day is and what the expectation is for them
- Monitor all carriers on the street to ensure they are delivering accurately and in a timely manner
- Input all data for Sunday delivery in an Excel document and send to my supervisor for review
- Ensure all keys and gas cards have been returned and that all vehicles are secured
Independent Substitute
Highway Contract Carrier
02.2012 - 08.2016
- On-call to cover routes for highway contract carriers inside the USPS
- Sort all mail and packages for the route I was covering
- Ensure all mail was delivered accurately
- Maintain excellent customer service while out on the route
- Sort all outgoing mail to clerks for processing
- Turn in keys and scanner to a supervisor
- Discuss any customer issues, dog problems, or any other occurrences with the regular carrier
Front Desk Associate
Paso Robles Inn
03.2011 - 05.2012
- Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival experience.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated room assignments and maintained accurate booking records using property management software.
- Oversaw daily front desk operations, training new staff on procedures and service excellence.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored inventory of office supplies and amenities, placing orders to maintain adequate stock levels.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Utilized hotel management software for data entry and reporting purposes.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enforced policies and procedures to increase efficiency.
Education
High School Diploma -
Templeton Independent Studies
Templeton, CA06-2008
Skills
- Customer Service
- Microsoft Word and Microsoft Office
- Critical Thinking
- Time Management
- Project Management
- Team Building
- Technical Writing
- Scheduling
- Communication
- Computer Knowledge
- People Management
- Excel
- Leadership Skills
- Data Analysis
- PowerPoint
- Problem-solving skills
- Workplace safety
- Team collaboration
- Deadline oriented
- Service oriented
- Quick-learning
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Computer skills
Timeline
Mail Handler
United States Postal Sevice
08.2025 - Current
Supervisor Customer Service/ Analyst
United States Postal Service
10.2024 - 04.2025
Supervisor Customer Service
United States Postal Service
11.2019 - 10.2024
City Carrier Assistant / Training Supervisor “204b”
United States Postal Service
09.2018 - 09.2019
Rural Carrier Associate / Sunday Hub Supervisor
United States Postal Service
08.2016 - 09.2018
Independent Substitute
Highway Contract Carrier
02.2012 - 08.2016
Front Desk Associate
Paso Robles Inn
03.2011 - 05.2012
High School Diploma -
Templeton Independent Studies
HIGHLIGHTS OF QUALIFICATIONS
- Committed to a professional excellence
- Able to perform any task given independently or in a team
- Dedicated to excellence in customer service
- Dependable, hardworking, efficient, and highly reliable
- Quick thinking and problem solving
- Ability to work in a fast paced and physical environment