Nakayla Smith
Atlanta,GA
Summary
Customer service representative with years of experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem solving skills.
Flexible hard worker ready to learn and contribute to team success.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Mail Handler
USPS
600 Palmetto Logistics Prkwy
03.2024 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Warehouse Worker
Walmart Distribution
6055 Derrick Industrial Prkwy
10.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Restaurant Hostess
Shake Shack
1168 Howell Mill Rd
11.2021 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Customer Service Representative
All N 1 Security
3915 Cascade Rd
01.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
D.m Therrell High School
Atlanta, GA04.2018
Skills
- Communication
- Revenue Generation
- Good Work Ethic
- Customer Service
- Problem Resolution
- People Skills
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Team Building
- Active Listening
- Organizational Skills
- Basic Math
- Planning & Organizing
- Multitasking
- Critical thinking
- Problem resolution
- Multitasking Abilities
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Mail Handler
USPS
03.2024 - Current
Warehouse Worker
Walmart Distribution
10.2023 - 02.2024
Restaurant Hostess
Shake Shack
11.2021 - 07.2022
Customer Service Representative
All N 1 Security
01.2019 - 02.2021
GED -
D.m Therrell High School