Desirae Henderson
Jackson,MS
Summary
Well-qualified customer service specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Mail handling professional prepared to deliver exceptional service in fast-paced environments. Known for meticulous attention to detail and strong commitment to maintaining operational efficiency. Collaborative team player focused on seamless workflow and reliable performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Postal Office
Jackson, MS
10.2023 - Current
- Operated automated sorting machines to ensure efficient mail processing and distribution.
- Sorted incoming and outgoing mail according to established guidelines and procedures.
- Collaborated with team members to maintain workflow efficiency during peak mailing periods.
- Trained new staff on proper handling techniques and safety protocols for mail processing.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Customer Service Specialist
Young Williams
03.2021 - 09.2023
- Politely answer inbound calls and respond to customer inquiries in a timely manner. responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support.
Customer Service Specialist
Conduent
09.2019 - 02.2021
- Politely answer inbound calls and respond to customer inquiries in a timely manner. Generate customer interest in the company's products or services. Provide personalized customer service by responding to the needs of customers. Document and report on customer feedback to improve the customer experience Manage and update customer databases with notes for each customer
Sales Associate
Walmart
02.2018 - 08.2019
- Facilitated the resolution of process barriers and concerns by submitting work requests. Applied security and loss prevention training toward recognizing risks and reducing store theft. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Cashier
McDonald’s
02.2015 - 12.2017
- Helping customers through the ordering process. Running the drive-thru. Performed shift change tasks each day to keep store efficient and neat. Maintained energy and enthusiasm in a fast-paced environment
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CASkills
- Communication
- Problem-solving
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Customer service
Certification
- Licensed [Job Title] - Power Equipment Operator [Timeframe] November 2023- Current
Languages
English
Native or Bilingual
Timeline
Mail Handler
United States Postal Office
10.2023 - Current
Customer Service Specialist
Young Williams
03.2021 - 09.2023
Customer Service Specialist
Conduent
09.2019 - 02.2021
Sales Associate
Walmart
02.2018 - 08.2019
Cashier
McDonald’s
02.2015 - 12.2017
High School Diploma -
Chula Vista Senior High School
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.