Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gissel Santos

Charlotte,NC

Summary

Results-driven customer service professional with a proven track record at Natural Cleaners LLC, enhancing customer satisfaction through expert mail handling and exceptional service. Demonstrated proficiency in postal law and empathy, leading to significant improvements in operational efficiency. Adept in Microsoft Office Suite and strong problem-solving skills, consistently prioritizing customer needs while aligning with organizational goals.

Overview

4
4
years of professional experience

Work History

Mail Handler

USPS, United States Postal Service
Gastonia, NC
03.2023 - 10.2024
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Labeled containers with proper destination addresses for efficient distribution.
  • Operated various machines such as scales, pallet jacks, forklifts.
  • Organized outgoing mail into designated bins according to postal regulations.
  • Identified inconsistencies between address labels and delivery locations.
  • Adhered strictly to postal regulations regarding package size, weight limits.

Customer Service Representative

natural cleaners LLC
Charlotte, NC
04.2022 - 02.2023
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Retail Sales Associate

Banana Republic
Concord, NC
12.2020 - 03.2022
  • Stocked shelves with merchandise according to company standards.
  • Promoted special offers and discounts to encourage additional purchases.
  • Participated in team meetings and training sessions.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Provided product information and answered customer questions.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted customers with finding the right product for their needs.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2023

Central Piedmont Community College
Charlotte, NC

Skills

  • Mail handling
  • Post office operations
  • Postal law proficiency
  • Handling and sorting mail
  • Time management
  • Scheduling
  • Task prioritization
  • Call center procedures
  • Microsoft Office Suite
  • Problem-solving
  • Customer service
  • Computer proficiency
  • Communication
  • Skills management
  • Empathy
  • Product knowledge

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Mail Handler

USPS, United States Postal Service
03.2023 - 10.2024

Customer Service Representative

natural cleaners LLC
04.2022 - 02.2023

Retail Sales Associate

Banana Republic
12.2020 - 03.2022

High School Diploma -

Penn Foster Career School

Central Piedmont Community College

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Gissel Santos