Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nickole Plorin

Beavercreek,OH

Summary

Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.

Overview

9
9
years of professional experience

Work History

Mail Handler

United States Post Office
Dayton, OH
07.2024 - Current
  • Operated various machines such as scales, pallet jacks, forklifts.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Organized outgoing mail into designated bins according to postal regulations.
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Followed safety procedures when handling hazardous materials like chemicals and fuels.
  • Handled undeliverable mail in accordance with established procedures.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Reported any discrepancies or damaged packages to supervisor immediately.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Sales Svcs/Sales & Services/Sales Svcs/PSE Sales & Services/Distribution Center Associate

United States Post Office
Kelliher, MN
05.2018 - 07.2024
  • Collaborated effectively with colleagues to ensure efficient workflow.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Assisted customers with returns by verifying product information and issuing refunds or exchanges when necessary.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Ensured compliance with safety regulations while operating equipment.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Conducted regular cycle counts to verify accuracy of inventory records.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Communicated regularly with supervisors regarding progress on assigned tasks.
  • Provided assistance during peak periods of high volume order fulfillment.
  • Processed customer orders quickly and accurately within established timeframes.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Tracked outgoing orders to provide shipping status to customers.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Prepared packages for shipment using appropriate materials and labels.
  • Received, sorted, and stored incoming items in designated areas.
  • Responded promptly to customer inquiries via phone, email or chat.
  • Resolved discrepancies between physical inventory count versus system records.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Sales & Services/Distribution Associate- Part Time

United States Post Office
Blackduck, MN
06.2017 - 05.2018
  • Collaborated with other departments such as customer service, sales, and accounting teams to resolve issues related to order fulfillment processes.
  • Weighed mail to determine correct postage.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Traced missing material and shipments through vendor and customer communications.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Prepared product labels according to company guidelines for easy identification when shipping goods out of the facility.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Maintained cleanliness of warehouse area, including sweeping floors and removing trash.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

PSE Sales & Services/Distribution Center Associate

United States Post Office
Squaw Lake, MN
04.2017 - 06.2017
  • Perform a variety of tasks related to mail processing, customer service, and distribution
  • Communicated regularly with supervisors regarding progress on assigned tasks.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Assisted customers with returns by verifying product information and issuing refunds or exchanges when necessary.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Prepared packages for shipment using appropriate materials and labels.

Relief Postmaster

United States Post Office
Mizpah, MN
07.2016 - 04.2017
  • Perform duties during the absence of a postmaster, including customer service, mail distribution, and window service
  • Resolved customer complaints quickly to promote improved service.
  • Responded to customer inquiries about postal rates, tracking numbers, and other related topics.
  • Assisted with the daily operations of a post office, including sorting and delivering mail.
  • Ensured compliance with USPS policies and regulations regarding postal services.
  • Helped customers pick out post office products.
  • Resolved any customer complaints or issues that arose during their visit to the post office.

Education

High School Diploma -

Blackduck High School
Blackduck, MN
05-2005

Skills

  • Mail processing
  • Sorting and organizing
  • Safety compliance
  • Team collaboration
  • Effective communication
  • Mail handling
  • Handling and sorting mail
  • Mail distribution
  • Hand-eye coordination
  • Mail sack handling
  • Lifting techniques
  • Postal regulations
  • Confidentiality awareness
  • Package handling
  • Workplace safety
  • Postal Codes Knowledge
  • Self motivation
  • Active listening
  • Quick-learning
  • Adaptability and flexibility
  • Excellent communication
  • Communication skills

Languages

German
Limited

Timeline

Mail Handler

United States Post Office
07.2024 - Current

Sales Svcs/Sales & Services/Sales Svcs/PSE Sales & Services/Distribution Center Associate

United States Post Office
05.2018 - 07.2024

Sales & Services/Distribution Associate- Part Time

United States Post Office
06.2017 - 05.2018

PSE Sales & Services/Distribution Center Associate

United States Post Office
04.2017 - 06.2017

Relief Postmaster

United States Post Office
07.2016 - 04.2017

High School Diploma -

Blackduck High School

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Nickole Plorin