Jessica DeMasco
Sneads Ferry,NC
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Island Inn Motel. Skilled in multitasking and communication, I excel in fast-paced environments, ensuring meticulous attention to detail and fostering teamwork. Demonstrated ability to improve processes, achieving significant results in cleanliness, customer service, and time management.
Overview
12
12
years of professional experience
Work History
Cleaner/Front Desk Receptionist
Island Inn Motel
03.2024 - Current
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Used time management and efficient cleaning methods to meet deadlines.
Purchasing Coordinator
ConvaTec
01.2017 - 10.2024
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Processed returns and updated accounts.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
Assistant Produce Manager
The Fresh Market
02.2016 - 02.2017
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
Assistant Front End Manager
The Fresh Market
01.2015 - 02.2016
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Key Holder
Once Upon a Child
03.2013 - 01.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Heide Trask High School
Rocky Point, NC06.2013
Skills
- Housekeeping
- Customer Service
- Reliability and punctuality
- Professional Appearance
- Multitasking
- Organizational Skills
- Time Management
- Teamwork and Collaboration
- Adaptable and Flexible
- Problem-Solving
- Communication and Interpersonal Skills
- Attention to Detail
- Friendly, Positive Attitude
- Computer Skills
Timeline
Cleaner/Front Desk Receptionist
Island Inn Motel
03.2024 - Current
Purchasing Coordinator
ConvaTec
01.2017 - 10.2024
Assistant Produce Manager
The Fresh Market
02.2016 - 02.2017
Assistant Front End Manager
The Fresh Market
01.2015 - 02.2016
Key Holder
Once Upon a Child
03.2013 - 01.2015
High School Diploma -
Heide Trask High School
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