JESSICA DERICHS
Saint Paul,MN
Summary
Highly motivated and hardworking professional with a strong work ethic and genuine passion for growth and efficiency. Adapts quickly to different processes, whether working independently or as part of a team, to effectively drive company objectives. Known for resourcefulness and a results-driven mindset, with exceptional memory and organizational skills. Experienced in internal audits, investigative reporting, information transcription, and eligibility verification. Proficient in field examinations and configuring driving simulators. Currently relocating from St. Paul, Minnesota to the Chowchilla, California area.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ISO Coordinator
Orion ISO
10.2021 - Current
- Establish working relationship with consumers on case load (200 consumers)
- Generate budget based on information provided by Consumers team/approved by county
- Communicate with the county of residence and financial responsibility when necessary
- HIPPA compliance
- Assist with onboarding of consumers to self-directed services
- Person-Centered Planning
- File/audit for consumer compliance
- Coordinate consumer needs between internal and external departments
- Recoup funds that have been overspent
- Document communications with each consumer/teams in designated files/workflows.
CADI/BI Case Manager
Fraser
10.2016 - 10.2021
- Participated in team meetings to discuss case management strategies for individual cases on case load of 40 participant
- Educated clients on available community resources and how to access them effectively
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance, and medical care
- Maintained accurate records of client progress and documentation of all contacts with clients
- Maintained clients' records by reviewing case notes and logging events and progress.
Designated Coordinator
JEC Miller, Inc.
04.2014 - 09.2016
- Created individualized service plans in collaboration with clients, families, and other professionals
- Monitored and evaluated case management services to ensure quality and effectiveness
- Coordinated meetings between clients, family members, and other health care providers involved in the treatment process
- Met directly with the patient to assess needs and develop individualized continuing care plan in collaboration with the physician
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy
- Used adaptive communication style and practiced empathy to build trust and rapport with clients
- Provided ongoing evaluation of client progress towards goals established in service plans
- Adhered to legal requirements regarding confidentiality of information related to clients' cases to maintain 100% compliance during audit.
- Collaborated closely with treatment teams to appropriately coordinate client care services
- Conducted crisis intervention sessions with clients when needed
- Facilitated referrals to community resources for support services including financial assistance programs
- Counseled individuals on emotional issues associated with their disabilities or illnesses
- Collaborated with local agencies to provide comprehensive wrap-around services for at-risk youth populations.
Education
Diploma - Medical Billing And Coding
Penn Foster Career School
Scranton, PA12.2024
Bachelor of Arts (B.A.) in Psychology - Psychology
Metropolitan State University
Saint Paul, MN05.2016
Skills
- Process Improvement
- Risk Assessment
- Training Development
- Team Leadership
- Problem Solving
- Computer Literacy
- Internal Auditing
- Conflict Resolution
- Preventive Actions
- Decision Making
- Organizational Skills
- Attention to Detail
- Customer Focus
- Project Management
- Time Management
- Documentation Control
- Quality Management Systems
Certification
- Fist Aid
- CPR
References
References available upon request
Timeline
ISO Coordinator
Orion ISO
10.2021 - Current
CADI/BI Case Manager
Fraser
10.2016 - 10.2021
Designated Coordinator
JEC Miller, Inc.
04.2014 - 09.2016
Diploma - Medical Billing And Coding
Penn Foster Career School
Bachelor of Arts (B.A.) in Psychology - Psychology
Metropolitan State University
- Fist Aid
- CPR
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