Jessica Diamond
Springfield,MO
Summary
Dependable professional with a strong track record of efficiently completing tasks across diverse environments. Safety-focused with a robust work ethic and adaptability to new challenges. Proven ability to leverage analytical skills and creativity for high-impact problem-solving. Committed to fostering strong relationships and supporting team success through results-driven approaches.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Tinga Tacos
Springfield, MO
09.2023 - Current
- Staff Management: Hiring, training, scheduling, and performance management of all restaurant staff.
- Financial Management: Creating and managing budgets, controlling costs, monitoring inventory, and maximizing profitability.
- Operational Management: Ensuring smooth daily operations, maintaining quality standards for food and service, and upholding health and safety regulations.
- Customer Service: Addressing customer complaints, resolving issues, and implementing strategies to enhance the customer experience.
- Marketing & Sales: Collaborating on marketing initiatives, developing promotions, and driving sales growth.
- Menu Management: Developing and updating menus, pricing strategies, and daily specials in collaboration with the culinary team.
- Facility Management: Maintaining the restaurant's physical space, equipment, and overall ambiance.
- Compliance: Ensuring compliance with all relevant health, safety, and licensing regulations.
- Strategic Planning: Developing and implementing strategies to improve the restaurant's performance and achieve its goals.
Sales Representative
Lohr Distributing Company Inc.
St. Louis, MO
09.2015 - 09.2024
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Expanded new business, implementing effective networking strategies.
- Introduced customers to new offerings and updated accounts.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Beverage Manager, Store Director
Pyramid Foods
Springfield, MO
08.2009 - 09.2015
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Worked on store displays and attended trade shows to identify new products and services.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
Cashier, Bakery, HBC, Salad Bar
Dierbergs Markets
St. Louis, MO
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Properly verified customer identification for alcohol or tobacco purchases.
- Followed safety protocols in handling of equipment and food.
Education
Bachelor of Science - Secondary Education, Social Sciences
Missouri State University
Springfield, MO12.2012
Skills
- Product and service knowledge
- Customer relationship management
- Territory sales
- Product merchandising and distribution
- Account management
- Territory growth
- Menu development
- Inventory control
- Staff training
- Effective communication
Hobbies and Interests
- Gardening
- Cooking
- Home brewing (Beer and Kombucha)
Certification
- Food Safety Manager Training Certificate
- WSET Level 2 Wine
- WSET Level 2 Spirits
- Cicerone Beer server certified
Timeline
General Manager
Tinga Tacos
09.2023 - Current
Sales Representative
Lohr Distributing Company Inc.
09.2015 - 09.2024
Beverage Manager, Store Director
Pyramid Foods
08.2009 - 09.2015
Cashier, Bakery, HBC, Salad Bar
Dierbergs Markets
Bachelor of Science - Secondary Education, Social Sciences
Missouri State University
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