Jessica Byrd
Wendell,NC
Summary
Analytical, strategic-thinking and meticulous Insurance Representative with over ten years of comprehensive experience in relationship-building, partnership cultivation, account retainment and a proven history of exceptional time management skills. Self-motivated leader and highly effective juggler of multiple competing responsibilities simultaneously. Talented at identifying customer needs to deliver effective solutions.
Overview
15
15
years of professional experience
Work History
Commercial Claims Analyst
IAT Insurance Group
01.2024 - Current
- Maintained strict confidentiality with all personal data as per company guidelines..
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
Bodily Injury Claims Specialist
Allstate Insurance Companies
05.2021 - 02.2023
- Evaluated and processed bodily injury claims, ensuring compliance with policy guidelines and regulatory requirements.
- Developed negotiation strategies to achieve fair settlements while minimizing organizational risk exposure.
- Utilized strong analytical skills to identify potential subrogation opportunities, reducing company payout expenses.
- Reduced company exposure to potential lawsuits by identifying potential fraud and adhering to legal guidelines during claim handling.
- Developed strong relationships with claimants, ensuring empathetic communication while maintaining professionalism.
Fraud Investigator
North Carolina Department Of Commerce
11.2020 - 05.2021
- Detect and analyze violations of Employment Security Law.
- Conducted prompt and thorough investigations on referred files.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Underwriting Assistant, Technical Lead
Nationwide Insurance
03.2011 - 11.2020
- Assisted in continuous improvement activities while developing and maintaining resulting documents
- Implemented cross-trainings with other departments to ensure responsibilities were covered when teammates were out of the office
- Boosted team quality scores from 85% to 98% within two months of creating a job aid in Excel. - Assisted underwriters in evaluating risk factors and determining coverage options.
- Coordinated communication between clients, agents, and underwriters to streamline processes.
- Maintained detailed records of underwriting decisions and documentation management systems.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
Education
Network Security - undefined
ECPI University
Virginia Beach, VA2011
High School Diploma -
Smithfield-Selma High School
Smithfield, NC2005
Skills
- Proactive team player
- Microsoft Office
- Results-oriented
- Sales expertise
- Account management
- Regulatory compliance
- Process optimization
- Relationship building
- Underwriting knowledge
- Product and service management
- Risk management
- Quality assurance
- Team management
Timeline
Commercial Claims Analyst
IAT Insurance Group
01.2024 - Current
Bodily Injury Claims Specialist
Allstate Insurance Companies
05.2021 - 02.2023
Fraud Investigator
North Carolina Department Of Commerce
11.2020 - 05.2021
Underwriting Assistant, Technical Lead
Nationwide Insurance
03.2011 - 11.2020
Network Security - undefined
ECPI University
High School Diploma -
Smithfield-Selma High School
Similar Profiles
Alejandra AlvarezAlejandra Alvarez
Underwriter at IAT Insurance GroupUnderwriter at IAT Insurance Group
Amy DayAmy Day
Senior Policy Support Specialist at IAT Insurance GroupSenior Policy Support Specialist at IAT Insurance Group
Nahed AsaadNahed Asaad
Account Manager / Brokerage at IAT INSURANCE GROUP SPECIALTYAccount Manager / Brokerage at IAT INSURANCE GROUP SPECIALTY
Wayne Brisco Jr.Wayne Brisco Jr.
Information Assurance Specialist at IntellibridgeInformation Assurance Specialist at Intellibridge
Karen L HockadayKaren L Hockaday
Notary Public Assistant at Sign Here NotaryNotary Public Assistant at Sign Here Notary