Sencyr Desire
Holbrook,MA
Summary
Knowledgeable senior network tech with extensive experience in managing, configuring, and troubleshooting complex network systems. Successfully led multiple network upgrade projects, ensuring minimal downtime and enhanced security protocols. Demonstrated expertise in network infrastructure and problem-solving, consistently delivering reliable and efficient solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Network Technician (Full Time)
Mass General Brigham
09.2021 - Current
- Serve as team lead/mentor to junior staff
- Demonstrate exemplary customer service with users and colleagues
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaboration with various stakeholders and executives to remove project obstacles
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Inspect LAN/WAN infrastructure and fix minor or major problems/bugs
- Evaluate network performance and find ways of improvement
- Test, configure, and maintain network hardware and peripheral devices
- Organize and schedule upgrades and maintenance without deterring others from completing their own work
- Up to 20% travel within geographical work area; sometimes outside of business hours
Service Desk IT Analyst – Intern
Boston Medical Center
07.2020 - 01.2021
- Knowledge of Microsoft Windows 10, MacOS, iOS, basic configurations, settings, and troubleshooting
- Complete lifecycle maintenance of support work orders in a ticket tracking system
- This includes ticket creation at the time of initial problem report/service request, status updates, documentation for open work orders and proactively informing users of progress
- Identify and escalate complex problem reports and service requests to the next tier of support as appropriate
- Proactively problem solve and develop innovative solutions and processes for the advanced support of staff and customers
- Communicate effectively with clarity and brevity by presenting ideas in a clear, concise, organized, and persuasive manner
Special Security Officer
Security Service Specialist
01.2015 - 12.2019
- Respond to 15-20 routine & emergency calls
- Perform interior and exterior tours of property with over 213 rooms
- Defuse situations & restore calm, ensuring safety of all parties
- Ability to conclude decision makings and take initiative to mitigate risks
Education
Information Technology Training -
Year Up
Boston, MA01.2021
Information Technology -
North Shore Community College
Lynn, MA07.2020
Bachelor of Science - Health Information Technology
Benjamin Franklin Institute of Technology
Boston, MA05.2017
Skills
- C
- HTML
- CSS
- Windows Operating Systems
- MAC Operating Systems
- EMR databases
- Epic
- Citrix
- Vista
- Adobe Acrobat
- Dreamweaver
- Active Directory
- Operating systems deployment
- Operating systems configuration
- Operating systems support
- Cross-database troubleshooting
- ITIL
- LEAN
- AGILE
- Zoom
- Slack
- Teams
- WebEx
- MS Office Suite
- Office 365
- Outlook
References
Available upon request
Certification
- CompTIA Certification
- Amazon Web Services (AWS) Certified Solutions Architect
- Dell Certification
- Haitian Creole interpreter Certified
Languages
English
Professional Working
French
Full Professional
Timeline
Senior Network Technician (Full Time)
Mass General Brigham
09.2021 - Current
Service Desk IT Analyst – Intern
Boston Medical Center
07.2020 - 01.2021
Special Security Officer
Security Service Specialist
01.2015 - 12.2019
Information Technology -
North Shore Community College
Information Technology Training -
Year Up
Bachelor of Science - Health Information Technology
Benjamin Franklin Institute of Technology
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