Jessica Diaz
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Transitioning into a new step in my life as a Dental Assistant working with dental staff to treat patients. Skilled enough to take dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Experienced at creating and maintaining a clean and sterile work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Specialty Dental Assistant
Pacific Dental Services
01.2024 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Dental Assistant
Polpa Dental
03.2023 - 03.2024
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
Dental Assistant
LP Dental & Cosmetic
02.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL05-2021
Associate of Science - Nursing Prerequisites
Broward College
Fort Lauderdale, FL01-2027
Dental Assistant Certification -
Florida Career College
Miami, FL05-2022
Skills
- Complaint resolution
- Inbound and outbound calling
- Treatment room cleanup
- Equipment sterilization
- Local anesthetic proficiency
- Electronic Charting
- Patient data gathering
- Training and Development
- Patient intake procedures
Languages
English - Excellent
Spanish - Excellent
Certification
- Certified Dental Assistant
- Certified Dental Radiology
- Certified AED/ BLS, Coral Gables Fire Department - Exp. 04/2027
Timeline
Specialty Dental Assistant
Pacific Dental Services
01.2024 - Current
Dental Assistant
Polpa Dental
03.2023 - 03.2024
Dental Assistant
LP Dental & Cosmetic
02.2022 - 02.2023
High School Diploma -
Miami Southridge Senior High School
Associate of Science - Nursing Prerequisites
Broward College
Dental Assistant Certification -
Florida Career College
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