Jessica Diaz
New York,NY
Summary
Office manager with expertise in optimizing operations and enhancing vendor relationships to foster productivity. Demonstrated success in event coordination and onboarding processes, ensuring high organizational standards and employee satisfaction in dynamic environments.
Overview
11
11
years of professional experience
Work History
Office Manager
Milo Kleinberg Design Associates
New York, NY
10.2021 - 08.2024
- Directed daily office operations supporting 50+ employees across three studios and frequent client visitors in a high-traffic environment.
- Acted as the primary point of contact for employees and guests, delivering a welcoming, organized, and high-functioning workplace experience.
- Managed vendor relationships for janitorial, maintenance, and service providers; negotiated contracts and swiftly resolved issues to maintain seamless office operations.
- Coordinated project meetings, client visits, and in-office events, managing catering and space setup to ensure successful execution.
- Oversaw inventory management and supply procurement, maintaining cleanliness and operational readiness for a reliable workplace.
- Ensured efficient filing system for important records and correspondence, facilitating quick retrieval of information.
- Handled incoming calls, addressed emails, organized mail distribution, and arranged courier services to enhance office efficiency.
- Assisted in recruiting, onboarding and training new employees.
Customer Experience Coordinator
DLP Real Estate Capital
Bethlehem, PA
08.2019 - 03.2021
- Led engagement initiatives for employees and residents to enhance community culture and service delivery.
- Collaborated with cross-functional teams to improve customer satisfaction processes.
- Maintained detailed records of customer interactions and inquiries to support analysis and improve service.
- Partnered cross-functionally with leadership and operations teams to proactively resolve issues before escalation.
- Coordinated vendor services and maintenance scheduling, ensuring seamless onsite logistics across departments.
Receptionist / Administrative Assistant
St. Luke's University Health Network
East Stroudsburg, PA
04.2017 - 07.2019
- Functioned as first point of contact for high-volume visitors and patients, providing a professional and welcoming front-office experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments to enhance communication.
- Coordinated scheduling and managed confidential records to support cross-functional staff collaboration.
- Ensured HIPAA compliance while facilitating smooth daily workflow in fast-paced environment.
Front Desk Receptionist
Global Pediatrics
New York, NY
03.2013 - 03.2017
- Welcomed patients and visitors to pediatric clinic, creating a friendly environment.
- Scheduled appointments using electronic health record systems, enhancing operational efficiency.
- Coordinated with medical staff to optimize patient flow and minimize wait times.
- Performed data entry into computer systems to maintain accurate records of patient information.
Education
Associate Degree - Early Childhood Education
Bronx Community College
Bronx, NYSkills
- Office Management
- Facilities Coordination
- Vendor Management
- Inventory Management
- Budget Tracking
- Event Planning & Execution
- Catering Coordination
- Onboarding logistics
- Visitor Management
- Workspace Setup
- Operational Efficiency
- Process Improvement
- Cross-functional collaboration
- Written Communication
- Verbal Communication
Websites
Education Certifications
- Associate Degree - Early Childhood Education, Bronx Community College, Bronx, NY
- New York State Notary Public, 2022-2026
- OSHA 30 Certification
Skills
Office Management, Facilities Coordination, Inventory Management, Pantry & Lunch Programs, Building Management Liaison, Vendor Management, Contract Administration, COI Tracking, Budget Tracking, Event Planning & Execution, Vendor Sourcing, Catering Coordination, Run-of-Show Management, Onsite Event Production, Employee Engagement Programming, Offsite Logistics, Workspace Setup, New Hire Onboarding Logistics, Seating Plans, Desk Moves, Access & Badge Coordination, Visitor Management, A/V & Conference Room Coordination, Travel Support, Cross-Functional Collaboration (IT, People Ops, Executive Assistants), Process Improvement, Operational Efficiency, High-Touch Hospitality, Written & Verbal Communication
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Milo Kleinberg Design Associates
10.2021 - 08.2024
Customer Experience Coordinator
DLP Real Estate Capital
08.2019 - 03.2021
Receptionist / Administrative Assistant
St. Luke's University Health Network
04.2017 - 07.2019
Front Desk Receptionist
Global Pediatrics
03.2013 - 03.2017
Associate Degree - Early Childhood Education
Bronx Community College