JESSICA DIAZ
Whittier,CA
Summary
Experienced with optimizing sales support functions to enhance team productivity. Utilizes strong interpersonal skills to build and maintain customer relationships. Track record of providing timely and efficient support to sales teams, ensuring seamless operations.
Overview
9
9
years of professional experience
Work History
Sales Support Representative
SCAN Health Plan
Long Beach, CA
07.2025 - Current
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Gained Sales Agent trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained accurate documentation for internal procedures and client interactions.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Boosted sales performance by providing timely and accurate information to clients.
- Assisted customers with sales needs such as Plan Benefit Highlights and CSNP qualification questions.
Laboratory Analyst
Michelson Laboratories
Commerce, CA
11.2023 - 02.2025
- Reviewed technical documents such as Standard Operating Procedures and Quality Control Plans.
- Trained new personnel on proper lab safety practices, instrumentation usage, operation protocols and more.
- Conducted routine maintenance on laboratory equipment to ensure proper functioning.
- Operated laboratory equipment, such as centrifuges, incubators, and pH meters, in accordance with safety guidelines.
- Perform cultural confirmation of foodborne pathogens and other microorganisms.
- Examine agar plates and slants, perform and interpret various biochemical tests.
- Perform PCR testing on food samples using Biomerieux Gene-Up machine and techniques.
Laboratory Technician
Michelson Laboratories
Commerce, CA
09.2023 - 11.2023
- Participated in regular meetings with staff members to discuss progress on research initiatives.
- Provided technical support to colleagues regarding methods used in experiments or data interpretation.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Prepared test samples in accordance with standards.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Prepared lab for daily operations by stocking materials and equipment.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
Physical Therapy Aide
Select Physical Therapy
Long Beach, CA
10.2021 - 01.2023
- Responsible for patient preparation including modalities, exercise equipment, and monitoring
- Handles patient appointment and scheduling, and billing and insurance information to maintain current and accurate information
- Maintains cleanliness of therapeutic equipment as outlined in equipment cleaning logs
- Refills containers and stock treatment carts with therapeutic supplies
- Reported changes in patients’ conditions, reaction, and response to treatment to the therapist
- Assisted in documenting patient progress toward identified objectives.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Helped maintain a safe environment for both staff members and patients by following infection control policies.
Physical Therapy Intern
Access Rehab Physical Therapy
San Dimas, California
04.2021 - 10.2021
- Received oral and written communication and communicate verbally and in writing
- Prepared and applied hot/cold packs, and weight cuffs to patients
- Assisted Physical Therapist with patient care including completion of their exercises
- Escort patients to patient room
- Prepared exercise equipment for patients to use
- Sanitized and maintained cleanliness in treatment rooms and clinic.
Physical Therapy Volunteer
Rancho Los Amigos
Downey, California
10.2019 - 10.2021
- Answering phones
- Arranging and cleaning equipment
- Escorting patients to and from appointments
- Greeting patients and visitors
- Running errand and relaying messages
- Assisting Physical therapists and Physical Therapist Assistants with patient treatments.
Front Desk Agent
Sheraton Garden Grove Anaheim South
Garden Grove, California
06.2018 - 10.2021
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Kept accounts in balance and ran daily reports to verify totals
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Greeted 90 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered customer telephone calls promptly and appropriately
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Checked guests in out of hotel, made reservations and processed payments
- Resolved issues in timely and professional manner with knowledgeable and friendly service.
Receptionist
Salon Rebelle
Orange, CA
07.2017 - 04.2019
- Routed incoming mail and messages to relevant personnel without delay
- Balanced hairdresser's availability, customer schedules and maximum load levels when scheduling appointments
- Handled all payments and refunds, making sure that charges and correct tax were applied
- Greeted patrons upon arrival at salon, offering prompt, courteous service
- Upsold salon products and services to customers through effective communication and successful marketing methods
- Maintained client waiting area, ensuring that it was kept clean at all times
- Scheduled appointments by phone, email and in person and recommended additional services
- Offered appointment information updates to guests in polite and courteous manner
- Remained polite when speaking with difficult guests on phone
- Entered client information into databases quickly and with minimal errors
- Processed guest credit card information for salon services.
Education
Bachelors Of Science - Kinesiology
California Polytechnic State University
Pomona, CA01.2021
Associate of Science - Kinesiology
Rio Hondo College
Whittier, CA01.2018
Skills
- Data Interpretation
- Chemical Handling
- Experimental design
- Sample Preparation
- Oral communication
- Instrument Calibration
- Laboratory Equipment
- Microscopy
- Data Entry
- Complaint resolution
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
- Product knowledge
Timeline
Sales Support Representative
SCAN Health Plan
07.2025 - Current
Laboratory Analyst
Michelson Laboratories
11.2023 - 02.2025
Laboratory Technician
Michelson Laboratories
09.2023 - 11.2023
Physical Therapy Aide
Select Physical Therapy
10.2021 - 01.2023
Physical Therapy Intern
Access Rehab Physical Therapy
04.2021 - 10.2021
Physical Therapy Volunteer
Rancho Los Amigos
10.2019 - 10.2021
Front Desk Agent
Sheraton Garden Grove Anaheim South
06.2018 - 10.2021
Receptionist
Salon Rebelle
07.2017 - 04.2019
Bachelors Of Science - Kinesiology
California Polytechnic State University
Associate of Science - Kinesiology
Rio Hondo College