Jessica Dille
Indian Trail,NC
Summary
Dedicated customer service professional with proven skills in problem resolution and relationship building. Known for strong active listening and critical thinking abilities, driving enhanced customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Remote
American Tire Distribution
Huntersville, NC
03.2023 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed orders accurately using internal software systems, ensuring timely fulfillment.
- Collaborated with team members to streamline communication and improve service workflows.
- Provided product knowledge support to customers, fostering informed purchasing decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cosmetologist
Shear Innovations
Lexington, NC
09.2018 - 03.2023
- Executed a variety of cutting, and styling techniques for diverse clientele.
- Delivered personalized hair consultations to enhance client satisfaction.
- Maintained compliance with health and safety regulations in all service areas.
- Trained junior stylists on advanced techniques and customer service best practices.
- Developed and implemented promotional strategies to increase salon clientele and services offered.
- Provided ongoing education on product knowledge to clients for improved home care routines.
- Fostered strong client relationships through exceptional service and follow-up communication.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
Education
High School Diploma -
Sun Valley High School
Monroe, NCCosmetology License/Certificate - Cosmetology
Empire Beauty School
Concord, NC06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Conflict resolution
Timeline
Customer Service Representative Remote
American Tire Distribution
03.2023 - Current
Cosmetologist
Shear Innovations
09.2018 - 03.2023
High School Diploma -
Sun Valley High School
Cosmetology License/Certificate - Cosmetology
Empire Beauty School