Jessica Dingess
Summary
Dynamic professional with extensive experience across diverse fields, demonstrating adaptability and a strong commitment to excellence. A compassionate approach, combined with a passion for the medical industry, drives the eagerness to leverage past expertise and newly acquired skills meaningfully. Excitement surrounds the opportunity to integrate these competencies into a new role, fostering growth and contributing positively to the organization. Prepared to make a significant impact by bridging previous knowledge with fresh insights in a healthcare setting.
Overview
10
10
years of professional experience
Work History
Personal Lines Account Examiner
Westfield Group
10.2018 - Current
- Process endorsements to policies as requested by agents
- Participate in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Contribute positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Examine forms to determine insurance coverage and validity.
- Collaborate with cross-functional teams to streamline examination procedures and enhance efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Work effectively in fast-paced environments.
Direct Support Professional
Self Directed Living
05.2015 - Current
- Facilitate daily living activities to enhance client independence and well-being.
- Implement health and safety protocols to ensure a safe environment for clients.
- Coordinate recreational and social activities to encourage community involvement.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the team.
- Handle sensitive information with confidentiality, adhering to HIPAA guidelines at all times.
- Advocate for client rights.
Receptionist
Dr. Mark Brigham (ENT)
07.2018 - 10.2018
- Utilized electronic health record systems ensuring accurate patient information management.
- Handled patient inquiries and concerns with professionalism, fostering positive patient relationships.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Teller
PNC Bank
12.2015 - 08.2017
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
STNA
Smithville Western Care Center
05.2015 - 08.2015
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Kept accurate records of patients' care, condition, and progress.
- Implemented infection control measures to maintain a clean and safe environment for residents and staff.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
Education
No Degree - Biology (Concentration in Pre-medicine)
Walsh University
North Canton, OH04.2018
High School -
Rittman High School
Rittman, OH05.2013
Skills
- Dependable and responsible
- Great time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Friendly, positive attitude
- Calm under pressure
Timeline
Personal Lines Account Examiner
Westfield Group
10.2018 - Current
Receptionist
Dr. Mark Brigham (ENT)
07.2018 - 10.2018
Teller
PNC Bank
12.2015 - 08.2017
STNA
Smithville Western Care Center
05.2015 - 08.2015
Direct Support Professional
Self Directed Living
05.2015 - Current
No Degree - Biology (Concentration in Pre-medicine)
Walsh University
High School -
Rittman High School
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