Jessica Dixon
Amarillo,TX
Summary
Results-driven training and development professional with expertise in assessing training needs and implementing effective solutions. Demonstrated success in fostering team growth through mentorship and conflict resolution, leading to enhanced employee retention and performance.
Overview
21
21
years of professional experience
Work History
Regional Training Manager
Smyrna Ready Mix Concrete
Amarillo, Texas
07.2022 - Current
- Coordinated onboarding sessions for new employees across multiple locations to ensure smooth integration.
- Assessed training needs through evaluations and performance feedback to identify skill gaps.
- Collaborated with management to enhance training materials and resources for improved effectiveness.
- Implemented tracking systems for employee training progress and compliance with organizational standards.
- Maintained comprehensive records of attendance at training sessions and post-training performance evaluations.
- Provided individual guidance and support to new trainees during onboarding to foster retention.
- Mentored team members, facilitating career advancement within department and organization.
Contingency Delivery Driver "Fed EX"
SSGMAT INC
Amarillo, Texas
09.2021 - 07.2022
- Delivered packages efficiently across designated routes, ensuring timely arrivals.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
Route Delivery Driver
Gandys Dairy
Amarillo, Texas
11.2020 - 08.2021
- Ensured safe and timely delivery of dairy products to multiple locations, enhancing customer satisfaction.
- Coordinated daily route schedules, optimizing delivery timelines and improving customer service.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and ensuring satisfaction.
- Maintained accurate delivery records, including customer signatures for verification.
- Loaded and unloaded products while adhering to all safety guidelines.
- Followed traffic laws and navigated local roads to optimize delivery routes.
- Maneuvered vehicle into position for unloading returns and loading new deliveries.
- Utilized GPS and map applications to navigate diverse routes efficiently.
Route Delivery Driver
Meadowgold Dairies
Greeley, Colorado
01.2019 - 11.2020
- Executed safe and timely delivery of dairy products to multiple locations, ensuring customer satisfaction.
- Managed daily route schedules to guarantee timely deliveries.
- Maintained accurate delivery records and obtained customer signatures to confirm receipt of goods.
- Adhered to safety guidelines while loading and unloading products.
- Secured goods during transport to prevent damage. to ensure safe transportation.
- Conducted routine vehicle inspections to uphold safety and maintenance standards.
- Navigated local roads in compliance with traffic laws during deliveries.
- Resolved customer inquiries promptly, enhancing overall service experience.
Activities Driver
Frontier Academy Charter School
Greeley, Colorado
08.2011 - 10.2020
- Transported students safely to school and events, ensuring punctual arrivals.
- Developed efficient driving routes to minimize travel time and ensure timely arrivals.
- Monitored road conditions during trips, adjusting routes for weather or traffic delays to maintain schedule.
- Conducted thorough pre-trip inspections for vehicle safety and maintenance.
- Inspected vehicles for mechanical issues, confirming proper working conditions.
- Adhered to all traffic laws and regulations, employing defensive driving techniques.
- Communicated updates effectively with staff and parents regarding transportation schedules.
- Exhibited calmness during emergencies, ensuring safety and effective resolution of situations.
Charter Driver
DS Buslines
Greeley, Colorado
11.2016 - 07.2020
- Provided excellent customer service to enhance passenger experience during travel.
- Assessed vehicle condition before each journey, monitoring tyre pressures, oil levels, fuel levels, and lights for optimal performance.
- Performed pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Adhered to local road safety regulations to ensure safe passage for passengers.
- Followed DOT regulations and local laws to uphold passenger safety during transportation.
- Maintained cleanliness standards inside and outside vehicles at all times.
- Refuelled vehicles during shifts to ensure continuous operation.
Operations Manager II
FedEx:Ground
Greeley, Colorado
04.2010 - 12.2016
- Managed daily operations of package sorting and delivery processes, improving operational workflow.
- Coordinated logistics for efficient package handling and transportation, reducing delays.
- Trained new employees on operational procedures and safety standards to ensure compliance.
- Addressed customer inquiries regarding shipment status to ensure timely communication and satisfaction.
City Transit Driver
City of Greeley
Greeley, Colorado
11.2006 - 07.2008
- Operated city transit buses on designated routes throughout Greeley.
- Ensured passenger safety by adhering to traffic laws and regulations.
- Managed fare collection, ensuring accurate transactions and enhancing passenger experience.
- Performed pre-trip inspections to verify vehicle safety and regulatory compliance.
- Assisted disabled passengers with secure loading and unloading of wheelchairs.
- Utilized two-way radios to coordinate effectively with dispatchers and other drivers.
- Provided directions and assistance to passengers during boarding and disembarking.
- Informed passengers of upcoming stops and transfer points, facilitating smooth boarding and disembarking.
Student Management/School Bus Driver
Greeley-Evans School District 6
Greeley, Colorado
11.2005 - 11.2006
- Transported students safely to school and events, ensuring punctuality and reliability.
- Coordinated transportation logistics for students and teachers during school activity trips, enhancing overall trip efficiency.
- Monitored student behavior during transit to ensure safety and compliance with rules.
- Consistently enforced rules on the bus to foster discipline and appropriate behavior.
- Conducted thorough pre-trip inspections to guarantee bus safety and functionality.
- Coordinated transportation logistics for students and teachers during school activity trips, enhancing overall trip efficiency. for students and teachers on school activity trips, demonstrating responsible leadership.
- Adhered to DOT regulations and local laws to enhance safety protocols.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-1990
Skills
- Onboarding coordination
- New hire training
- Instructor training
- Training logistics
- Compliance training
- Employee mentorship
- Coaching and mentoring
- Conflict resolution
- Effective communication
- Written communication
- Problem solving
- Attention to detail
- Multitasking
Timeline
Regional Training Manager
Smyrna Ready Mix Concrete
07.2022 - Current
Contingency Delivery Driver "Fed EX"
SSGMAT INC
09.2021 - 07.2022
Route Delivery Driver
Gandys Dairy
11.2020 - 08.2021
Route Delivery Driver
Meadowgold Dairies
01.2019 - 11.2020
Charter Driver
DS Buslines
11.2016 - 07.2020
Activities Driver
Frontier Academy Charter School
08.2011 - 10.2020
Operations Manager II
FedEx:Ground
04.2010 - 12.2016
City Transit Driver
City of Greeley
11.2006 - 07.2008
Student Management/School Bus Driver
Greeley-Evans School District 6
11.2005 - 11.2006
High School Diploma -
Campbell County High School