Jessica D. Leatherman
Freehold,New Jersey
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Started as Office Manager, Now Credit Manager
Appliance Brokers of Asbury Park, Inc.
06.2018 - Current
- Maintain all sales orders and invoices, working with controller when needed.
- Work with Purchasing Agent when time to order from certain manufacturers and when properly receiving into inventory.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and stocking;
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw Accounts Receivable, working with AR Coordinator and salespeople to maintain set credit limits for terms customers.
- Reviewed all credit applications, initiated contact with references, and communicated with potential customers on establishing credit.
- Approved any new terms customers with credit limits, set up accounts, and provided needed paperwork as a vendor.
- Liaison with insurance carriers to request and obtain Certificates of Insurances and endorsements when requested, as well as oversee accounts during renewal periods.
- Reviewed AIA customers' requisitions and prepared for notarizing.
Logistics Manager/Customer Service Representative
Home Living Furniture
01.2015 - 06.2018
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Directed shipping and receiving of product daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements in and out-of-state.
- Resolved shipping discrepancies by communicating with customers in a timely and proactive manner.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Receptionist/Legal Secretary
Law Offices of C. Catherine Jannarone, Esq.
10.2012 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized files for court proceedings.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Created, indexed, and maintained client binders.
- Filed correspondence, bills, and legal documents.
- Prepared Case Information Statements, Early Settlement Panel Statements, Intensive Settlement Panel Statements, Notices of Motion, and various Court documents.
- Entered attorney billing time and generated monthly client invoices and statements.
- Executed Subpoenas, Summonses, and Complaints.
Education
Bachelor of Arts - English
Rowan University
Glassboro, NJ05-2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Administrative support
- Document management
- Billing
- MS office
- Notary Public
Timeline
Started as Office Manager, Now Credit Manager
Appliance Brokers of Asbury Park, Inc.
06.2018 - Current
Logistics Manager/Customer Service Representative
Home Living Furniture
01.2015 - 06.2018
Receptionist/Legal Secretary
Law Offices of C. Catherine Jannarone, Esq.
10.2012 - 10.2014
Bachelor of Arts - English
Rowan University
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