JESSICA DOMINGUEZ
Salt Lake City,UT
Summary
IT support professional with practical experience in basic troubleshooting, identity and access tasks, and high‑volume student support. Daily work includes MFA resets, account unlocks, password assistance with identity verification, and documenting issues in ticketing systems. Experienced in updating a school website, supporting secure testing environments, and handling sensitive information responsibly. Recently completed a Certificate of Proficiency in Information Technology and continuing to build foundational technical skills while working full‑time.
Overview
12
12
years of professional experience
Work History
Tier 1 Help Desk Technician
Western Governors University
Salt Lake City, Utah
12.2025 - Current
- Resolved technical issues for faculty and students using ticketing system, ensuring timely and effective support.
- Managed secure handling of sensitive student information in compliance with institutional policies and FERPA requirements.
Office Assistant / Pearson VUE Proctor
Granite Peaks Adult Education
Salt Lake City, Utah
11.2020 - Current
- Optimized data entry processes to enhance security and integrity of testing environments.
- Revamped and sustained granite peaks website to guarantee precise program information and facilitate timely communication for students and staff.
- Managed student records and documentation using database systems for accuracy and compliance.
Lead Server
Pallet
Salt Lake City, Utah
09.2014 - 12.2020
- Elevated dining experiences by leveraging extensive menu knowledge and delivering personalized service.
- Facilitated team operations and ensured consistent service quality in a dynamic environment.
Consular Officer
Mexican Consulate
Salt Lake City, Utah
05.2014 - 12.2014
- Facilitated processing of emergency travel documents and passport renewal applications.
- Facilitated urgent consular services for Mexican nationals in need of immediate assistance.
Education
Licenciatura en Derecho - Law Degree
Universidad Nacional Autónoma De México
Mexico City, Mexico06.2002
Certificate of Proficiency - Information Technology
Salt Lake Community College
Salt Lake City, UT05.2025
Skills
- Help desk support
- MFA reset management
- Experienced in documentation for enterprise ticketing systems
- Completed coursework in desktop support and cybersecurity fundamentals
- Spanish fluency
- Issue resolution
Languages
Spanish
English
Timeline
Tier 1 Help Desk Technician
Western Governors University
12.2025 - Current
Office Assistant / Pearson VUE Proctor
Granite Peaks Adult Education
11.2020 - Current
Lead Server
Pallet
09.2014 - 12.2020
Consular Officer
Mexican Consulate
05.2014 - 12.2014
Licenciatura en Derecho - Law Degree
Universidad Nacional Autónoma De México
Certificate of Proficiency - Information Technology
Salt Lake Community College