Jessica Donjuan Gomez
Savage,US
Summary
Detail-oriented professional with expertise in conflict resolution, effective communication, and customer service excellence, ready to leverage multitasking capabilities and organizational skills in a new role. Proven ability to manage complex tasks efficiently and enhance team collaboration. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MEDICAL RECEPTIONIST
Health Partners
01.2025 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
PRESTIGE BEAUTY ADVISOR
Ulta beauty
09.2023 - 12.2024
- Utilized sales techniques to promote prestige products and services.
- Assisted in resolving customer complaints or disputes in a professional manner.
- Managed inventory levels to ensure availability of items for sale.
- Provided exceptional customer service to ensure satisfaction of all beauty needs.
- Maintained cleanliness of salon environment, ensuring a safe and sanitary space for clients.
- Performed detailed consultations to determine client's skin type and beauty needs.
- Tracked customer purchases, providing loyalty rewards when applicable.
- Prepared daily reports on sales figures, market trends, competitive analysis.
- Analyzed customer feedback data to identify areas needing improvement or enhancement.
BEAUTY ADVISOR
Target
11.2022 - 08.2023
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.
- Demonstrated excellent communication skills to build relationships with clients.
- Provided exceptional customer service and assisted customers with product selection.
- Developed and maintained strong relationships with clients to promote loyalty.
- Advised customers on latest and newest beauty products upon arrival.
- Advised customers on proper skin care techniques according to their individual skin types.
RECEPTIONIST
Magic wand cleaning services
08.2020 - 11.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
Education
Bachelor of Arts (B.A.) - Legal Studies
Hamline University
12-2026
Bachelor of Arts (B.A.) - undefined
Normandale College
High School Diploma - undefined
Burnsville High School
Skills
- Conflict resolution
- Multitasking capabilities
- Sales proficiency
- Team collaboration
- Microsoft office
- Effective communication
- Customer service excellence
- Organizational skills
- Problem-solving abilities
- Front desk operations
LANGUAGES
English Fluent
Spanish Fluent
Certification
BLS- Basic life support
paralegal certification (in progress)
Microsoft Excel Associate Certification (In progress)
Microsoft Excel Expert Certification (In progress)
Timeline
MEDICAL RECEPTIONIST
Health Partners
01.2025 - Current
PRESTIGE BEAUTY ADVISOR
Ulta beauty
09.2023 - 12.2024
BEAUTY ADVISOR
Target
11.2022 - 08.2023
RECEPTIONIST
Magic wand cleaning services
08.2020 - 11.2022
Bachelor of Arts (B.A.) - undefined
Normandale College
High School Diploma - undefined
Burnsville High School
Bachelor of Arts (B.A.) - Legal Studies
Hamline University
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