JESSICA DRECKTRAH

• Directing nursing services for Carolina Meadows retirement community, supervising 200 licensed staff; coordinating care plans and transitions in care with interdisciplinary teams.
• Leading strategic planning for clinical services; collaborating with residents, physicians, administrators, and other healthcare personnel on programs and initiatives that improve outcomes.
• Managing changes in integrated health care delivery systems and technological innovations while maintaining focus on quality.
• Resolving issues in real time and addressed system limits to manage complex care concerns across the continuum.
• Past roles: Nursing Manager and Staff Development Coordinator

Selected Projects:

• National Investment Center (NIC): Built an industry course to clarify the value proposition of wellness ROI for senior living.
• International Council on Active Aging (ICAA): Designed an industry wellness audit and benchmarking process. Instructor for the Leadership in Wellness Management Certificate Course.
• YMCA of the North: Informed healthy aging strategy for 55,000 older adults and championed the George Wellbeing Center startup, garnering $2.5M in donations with a successful launch.
• Presbyterian Homes & Services (PHS): Revamped Dementia Brand and strategy across the care continuum.
• Former dba: Jess Drecktrah, LLC

• Championed partnerships with senior living nonprofits to define a value proposition that creatively and collaboratively expanded community benefit, emphasizing evidence-based programming and whole-person wellness across mind, body, and spirit.
• Modeled a whole-person approach to individual and population health among a network of 400+ community nurses and other allied health professionals.
• Led the nonprofit healthcare organization, reporting to the Board Chair, responsible for operations, P&L, fundraising, strategy, and board recruitment.
• Other title(s): Operating Officer (2019-2021), Program Director (2016-2018), Finance Committee Member (2013-2016)

• Centralized selective programming and revamped amenities for 8,000 residents, leading life enrichment, volunteerism, fitness, wellness nursing, social work, and dementia (800 dedicated apartments).
• Managed 3,700 volunteers and 60 dedicated wellness employees while directing function strategy across a matrix of 300 site-level employees, shifting the culture to a wellness orientation with options for care.
• Shaped the organization's wellness model design and dementia brand, providing strategic direction for capital investment for multiple campuses.
• Other title(s): Contractor, Consultant

• Led HR benefits engagement strategies tied to approximately $500 million in annual healthcare spend and developed approaches targeting $100 million in annual cost reduction, later implemented.
• Managed $35 million departmental expense budget and influenced development of onsite workforce healthcare clinics across multiple corporate locations.
• Expanded formal management responsibility from concept to network of 3,000 well-being captains serving 365,000 team members, and integrated open enrollment, wellness administration, employee portal, career development, and corporate responsibility into well-being engagement platform.
• Target HR (2010–2013).

• Led merchandising strategy for Target Clinic; designed the overall value proposition, financial model, and expansion plan, securing $26 million in investment.
• Brought Target Clinic to two new markets, evaluated store locations and design for clinic placement, applied investment in kiosk technology to reduce need for front-end staff by 50%, and closed clinics outside quantitative baseline inclusion criteria
• Managed front-end operations, service development, clinic openings, marketing communications, guest satisfaction, vendor management, supply chain, budgets, role creation, and hiring as the team tripled in size.
• Managed associated budgets, created roles, interviewed and onboarded team members as the team tripled in size.
• Target Clinic (2007–2010).

• Supported CEO strategic planning across >50 senior living locations and built an internal measurement dashboard to guide the organization and evaluate CEO performance.
• Used internal processes to consult with the CEO on external management services, helping secure $500 thousand in new annual management contracts.
• Applied measurement insights to support real estate portfolio changes, including divestitures and acquisitions as needed.
• Created a LeadingAge MN award-winning intranet site and recognition program promoted through internal newsletters, the annual meeting, national trade journals, and local newspapers.
• Led Ecumen's first comprehensive customer opinion survey, reaching 3,500 customers across home care, assisted living, and nursing homes.
• Piloted electronic medical records and sensor technology, reviewing business fit for possible rollout.