Jessica D Rhodes-Garcia
Orange Park,USA
Summary
Dynamic professional with a proven track record in enhancing customer retention and optimizing team efficiency through exceptional communication and data entry skills. Notable achievements include implementing service improvements that elevated client satisfaction levels and operational performance. Known for strong multitasking abilities and a dedicated work ethic, fostering a culture of continuous learning and safety. Experienced in training new hires on company standards while ensuring adherence to PPE protocols.
Overview
20
20
years of professional experience
Work History
Lead Service Professional Pest Control
Aptive Environmental
Jacksonville, FL
03.2024 - Current
- Maintained consistent and effective communication with manager about routine issues.
- Conducted office meetings to optimize service delivery and team performance.
- Ensured timely completion of routes for 16-20 homes.
- Offered courteous assistance to customers, handling inquiries with timely support and a friendly demeanor.
- Diagnosed customer requirements with speed and precision to ensure satisfaction.
- Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.
- Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
Data Entry/Reviewer
RemoTasks
Remote
06.2023 - Current
- Company Overview: Freelance Data Entry and Reviewer for AI chatbots and systems
- Proofreading responses to ensure safety guidelines are met, and insuring grammar, and punctuation are up to expectations
- Manage my own schedule
- Freelance Data Entry and Reviewer for AI chatbots and systems
Shipt Shopper
Shipt
Remote
08.2022 - Current
- Freelance Shopper responsible for shopping and delivery of customer orders respectfully, accurately, and in a timely manner
- Communicating with customers and store employees on a regular basis
Receptionist/ Laborer
Rhodes and Rhodes Associates
St. Augustine, FL
03.2022 - 03.2024
- Company Overview: Office Receptionist for a demolition and earthworks company
- Responsible for answering/directing phone calls, responding to client emails and calls, scheduling appointments, and managing office files
- General laborer responsible for transporting business equipment from Oyster Creek, TX to St
- Augustine, FL in 26’ box truck
- Traveling to various locations with 32’ travel trailer for project quotes and communicating with clients
- Office Receptionist for a demolition and earthworks company
Equipment Operator/Laborer
Highmark Construction LLC
Elko, NV
07.2021 - 12.2021
- Company Overview: Equipment Operator and Laborer for a heavy civil construction company
- Arrive to work on time and consistently adhere to all rules and regulations set forth by the company
- Completing scheduled work in a timely manner while practicing safe work ethics
- Equipment Operator and Laborer for a heavy civil construction company
Delivery Driver
Seattle, WA
11.2018 - 02.2019
- Delivering customer groceries or food orders respectfully and in a timely manner
Dog Walker
Kirkland, WA
03.2017 - 01.2018
- Freelance Dog Walker in the outer Seattle area
- Responsible for scheduling clients
- Responsibly and professionally caring for each animal as client requests
Owner
SilentRanks
08.2009 - 10.2012
- Company Overview: Owned and operated a small business that provided custom blankets and photography services
- Responsible for all aspects of the business, including customer service, marketing, production, and shipping
- Owned and operated a small business that provided custom blankets and photography services
Sandwich Artist
Subway
Camp Lejeune Marine Corps Base, NC
10.2008 - 12.2008
- Prepared sandwiches and provided customer service to customers at a fast food restaurant
Cashier
Dairy Queen
Kennesaw, GA
08.2005 - 01.2006
- Processed customer transactions and provided customer service at a fast-food restaurant
Education
High School Diploma -
Harrison High School
Kennesaw, GA05.2008
Skills
- Customer feedback analysis
- Financial acumen
- Staff development
- Industry awareness
- Upselling strategies
- Employee training
- Client satisfaction
- Service scheduling
- Strong work ethic
- Staff education and training
- Computer skills
- Listening skills
- Data entry
- Service recommendations
- Documentation and reporting
- Multitasking and organization
- Excellent communication
- Handling customer complaints
- Clerical support
- Process improvements
- Complaint resolution
- Attention to detail
- Performance goals
References
Available upon request.
Phone
(775) 625-7655
Timeline
Lead Service Professional Pest Control
Aptive Environmental
03.2024 - Current
Data Entry/Reviewer
RemoTasks
06.2023 - Current
Shipt Shopper
Shipt
08.2022 - Current
Receptionist/ Laborer
Rhodes and Rhodes Associates
03.2022 - 03.2024
Equipment Operator/Laborer
Highmark Construction LLC
07.2021 - 12.2021
Delivery Driver
11.2018 - 02.2019
Dog Walker
03.2017 - 01.2018
Owner
SilentRanks
08.2009 - 10.2012
Sandwich Artist
Subway
10.2008 - 12.2008
Cashier
Dairy Queen
08.2005 - 01.2006
High School Diploma -
Harrison High School