Jessica Drouin
Saint Petersburg
Summary
Experienced Education and Enablement Specialist dedicated to enhancing user experience through impactful documentation and instructional content. Skilled in project management and data analysis, with a focus on developing training strategies that elevate user engagement and satisfaction. Expertise in delivering training both in-person and virtually, alongside managing diverse LMS platforms for various courses and products.
Overview
13
13
years of professional experience
Work History
Client Education & Enablement Specialist
SmarterServies, LLC
07.2025 - Current
- Produced instructional walkthrough videos and tutorials with Camtasia and Audiate, aiding users in navigating features effectively.
- Developed a strategy for customer-facing release notes, enhancing clarity and understanding of product updates for users.
- Created and maintained comprehensive help center documentation, improving user experience and accessibility of information.
Customer Education Specialist
Fastpath
05.2022 - Current
- Developed and implemented comprehensive training plans for LMS users, utilizing a variety of instructional strategies.
- Manage educational training content in several learning management systems, including: Skilljar, Docebo, Seismic, and Litmos.
- Analyzed customer feedback to pinpoint areas for improvement, informing training content updates.
- Collaborated with cross-functional teams to implement and support creation of training materials and documentation, ensuring alignment with user needs.
- Developed comprehensive user guides and documentation to support user understanding.
- Streamlined project management processes using tools such as Monday.com, Jira, and Asana, enhancing team collaboration.
- Evaluate existing processes and procedures for potential areas of improvement.
- Maintain accurate records of user accounts, course enrollments, and other data associated with the system.
- Utilized various software applications, such as Microsoft Office and Slack, to enhance productivity.
Instructional Educator
Pinellas County Schools
08.2013 - 05.2022
- Developed and implemented tailored learning strategies for diverse student groups, fostering inclusivity and improving academic outcomes.
- Led professional development sessions for groups of 10 to 40, enhancing instructional practices and teacher collaboration.
- Classroom teacher for six years, instructional coach for two.
Education
Master's Degree - Gifted Education
Grand Canyon University
12-2018
Bachelors Degree - Exceptional Student Education
St Petersburg College
05-2010
Skills
- LMS Administration
- Curriculum Planning
- Instructional Design
- Content Management
- Project management
- Data Analysis
- Digital Communication
- User Documentation
- Differentiated Instruction
- Organizational Skills
- Problem Solving
- Adaptability
References
Available Upon Request
Timeline
Client Education & Enablement Specialist
SmarterServies, LLC
07.2025 - Current
Customer Education Specialist
Fastpath
05.2022 - Current
Instructional Educator
Pinellas County Schools
08.2013 - 05.2022
Master's Degree - Gifted Education
Grand Canyon University
Bachelors Degree - Exceptional Student Education
St Petersburg College