Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jessica Drouin

Jessica Drouin

Saint Petersburg

Summary

Experienced Education and Enablement Specialist dedicated to enhancing user experience through impactful documentation and instructional content. Skilled in project management and data analysis, with a focus on developing training strategies that elevate user engagement and satisfaction. Expertise in delivering training both in-person and virtually, alongside managing diverse LMS platforms for various courses and products.

Overview

13
13
years of professional experience

Work History

Client Education & Enablement Specialist

SmarterServies, LLC
07.2025 - Current
  • Produced instructional walkthrough videos and tutorials with Camtasia and Audiate, aiding users in navigating features effectively.
  • Developed a strategy for customer-facing release notes, enhancing clarity and understanding of product updates for users.
  • Created and maintained comprehensive help center documentation, improving user experience and accessibility of information.

Customer Education Specialist

Fastpath
05.2022 - Current
  • Developed and implemented comprehensive training plans for LMS users, utilizing a variety of instructional strategies.
  • Manage educational training content in several learning management systems, including: Skilljar, Docebo, Seismic, and Litmos.
  • Analyzed customer feedback to pinpoint areas for improvement, informing training content updates.
  • Collaborated with cross-functional teams to implement and support creation of training materials and documentation, ensuring alignment with user needs.
  • Developed comprehensive user guides and documentation to support user understanding.
  • Streamlined project management processes using tools such as Monday.com, Jira, and Asana, enhancing team collaboration.
  • Evaluate existing processes and procedures for potential areas of improvement.
  • Maintain accurate records of user accounts, course enrollments, and other data associated with the system.
  • Utilized various software applications, such as Microsoft Office and Slack, to enhance productivity.

Instructional Educator

Pinellas County Schools
08.2013 - 05.2022
  • Developed and implemented tailored learning strategies for diverse student groups, fostering inclusivity and improving academic outcomes.
  • Led professional development sessions for groups of 10 to 40, enhancing instructional practices and teacher collaboration.
  • Classroom teacher for six years, instructional coach for two.

Education

Master's Degree - Gifted Education

Grand Canyon University
12-2018

Bachelors Degree - Exceptional Student Education

St Petersburg College
05-2010

Skills

  • LMS Administration
  • Curriculum Planning
  • Instructional Design
  • Content Management
  • Project management
  • Data Analysis
  • Digital Communication
  • User Documentation
  • Differentiated Instruction
  • Organizational Skills
  • Problem Solving
  • Adaptability

References

Available Upon Request

Timeline

Client Education & Enablement Specialist

SmarterServies, LLC
07.2025 - Current

Customer Education Specialist

Fastpath
05.2022 - Current

Instructional Educator

Pinellas County Schools
08.2013 - 05.2022

Master's Degree - Gifted Education

Grand Canyon University

Bachelors Degree - Exceptional Student Education

St Petersburg College
Jessica Drouin