Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Duan

New York,USA

Summary

Dynamic marketing professional with proven expertise, adept in CRM database management and stakeholder relations. Successfully executed targeted email campaigns and market research initiatives, enhancing member engagement. Skilled in HTML and Canva, I thrive in collaborative environments, driving brand loyalty and delivering impactful marketing communications.

Overview

10
10
years of professional experience

Work History

Customer Experience Associate

Flamingo
New York, NY
07.2019 - 05.2024
  • Delivered in-depth product knowledge on hair removal and body skincare products to clients.
  • Fostered brand recognition and loyalty through effective problem solving and marketing strategies.
  • Excelled in fast-paced environments by addressing diverse customer issues with professionalism.
  • Communicated with customers via phone, chat, and email to assist with orders.
  • Managed internal CRM database for efficient oversight of customer relationships and orders.

Marketing and Operations Intern

Castle Connolly Private Health Partners, LLC
New York, NY
10.2018 - 03.2019
  • Implemented and conducted Market Research Survey to 6,000 members
  • Created and designed power point presentations for both the Sales and Marketing Team
  • Used Constant Contact email marketing platform, creating and segmenting lists, scheduling and designing emails, setting up tests etc.
  • Created printed materials and digital creatives using graphic design skills with Canva

Marketing and Membership Assistant

The New York City Bar Association
New York, NY
08.2016 - 07.2018
  • Provided excellent customer service to over 24,000 members and non-members by assisting with membership support, events and annual programs
  • Distributed proposals and creative materials to obtain sponsorships, contributions and donations in aid of City Bar events
  • Support to the Email Marketing Manager, using HTML skills for Real Magnet and Dreamweaver to send marketing emails on a timely schedule
  • Built and executed campaigns for email to members and potential members
  • Conducted day-to-day execution of email program, creating and segmenting lists, scheduling emails, setting up tests etc.
  • Supported the Email Marketing Manager with email development and execution

Technical Support Representative

Ghostery
New York, NY
09.2015 - 02.2016
  • Managed and updated daily internal database of clients and vendors with up-to-date information
  • Provided base level IT Support to non-technical personnel within the business
  • Managed call flow and responded to technical support needs of customers
  • Communicated directly with clients over email and chat to resolve technical issues

Gallery Assistant

Brent Artist’s Resource
London, UK
05.2014 - 07.2014
  • Created email newsletters using HTML skills and Mailchimp every end of the week to be sent to 1,000 to 2,000 readers
  • Designed and created color schemes for email newsletters
  • Set up, booked and ran successful visual arts exhibitions for the local artists

Education

Master of Science - Digital Marketing

Baruch College, Zicklin School of Business
New York, NY
12.2020

Bachelor of Psychology -

American University
Washington, DC
12.2014

Skills

  • Basic HTML and web design
  • Microsoft Excel and Access
  • Email marketing tools
  • Dreamweaver
  • Canva
  • Constant Contact
  • CRM database management
  • Team collaboration and communication
  • Marketing strategy implementation

Languages

Languages: Fluent in English, Intermediate in Mandarin, Beginner in French

Timeline

Customer Experience Associate

Flamingo
07.2019 - 05.2024

Marketing and Operations Intern

Castle Connolly Private Health Partners, LLC
10.2018 - 03.2019

Marketing and Membership Assistant

The New York City Bar Association
08.2016 - 07.2018

Technical Support Representative

Ghostery
09.2015 - 02.2016

Gallery Assistant

Brent Artist’s Resource
05.2014 - 07.2014

Master of Science - Digital Marketing

Baruch College, Zicklin School of Business

Bachelor of Psychology -

American University

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