Jessica Duffy
Stanardsville,VA
Summary
Results-oriented Customer Engineer with extensive experience at NCR Atleos in remote support and software installation. Expertise in diagnostics and system performance optimization, successfully minimizing equipment downtime. Strong collaborator with a focus on delivering exceptional customer support and ensuring reliability of technical solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Engineer 2
NCR Atleos
Charlottesville, VA
10.2024 - 11.2025
- Installed and configured NCR ATM hardware and software solutions for clients.
- Provided technical support and troubleshooting for various customer inquiries.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Conducted training sessions for clients on system functionalities and best practices.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
PC Technician
NTS
Charlottesville, VA
08.2023 - 10.2024
- Diagnosed and repaired hardware and software issues for diverse client systems.
- Configured and installed operating systems and applications on user workstations.
- Provided technical support to end-users via phone, email, and in-person interactions.
- Conducted routine maintenance and upgrades to ensure optimal system performance.
- Assisted in managing inventory of computer parts and equipment for efficient operations.
- Collaborated with team members to streamline troubleshooting processes and improve response times.
Network Technician
Field Nation
Louisville, KY
10.2021 - 10.2023
- Installed and configured network hardware to ensure optimal performance and reliability.
- Diagnosed and resolved technical issues in a timely manner, minimizing downtime for clients.
- Collaborated with cross-functional teams to implement network upgrades and enhancements.
- Monitored network performance using industry-standard tools, ensuring consistent service quality.
Laptop Technician
Best Buy
Louisville, KY
09.2019 - 09.2021
- Diagnosed and repaired hardware and software issues on various laptop models.
- Provided technical support for customers regarding laptop functionality and features.
- Conducted routine maintenance checks to ensure optimal performance of laptops.
- Collaborated with team members to streamline repair processes, reducing turnaround time.
Education
Associate of Science - Information Technology
MyComputerCareer.com
Raleigh, NC06-2022
Skills
- Remote support
- Customer support
- Software installation
- Repair work
Certification
- CompTIA, A+
- Microsoft Security Fundamentals
Timeline
Customer Engineer 2
NCR Atleos
10.2024 - 11.2025
PC Technician
NTS
08.2023 - 10.2024
Network Technician
Field Nation
10.2021 - 10.2023
Laptop Technician
Best Buy
09.2019 - 09.2021
Associate of Science - Information Technology
MyComputerCareer.com