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Associate Principal Engineer

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Experienced customer service professional who has worked in many facets of the service industry looking to apply my 5+years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Metro market.

Experienced with managing high-volume inbound calls and resolving customer issues. Utilizes effective communication and conflict resolution techniques to ensure customer satisfaction. Knowledge of CRM systems and customer engagement strategies.
Qualified Customer Service Representative with background in inbound customer service. Proven ability to resolve customer inquiries efficiently and maintain high levels of satisfaction. Demonstrated expertise in active listening and problem-solving skills.

Dynamic supervisor with a proven track record at Continuum, skilled in training and mentoring teams to enhance productivity. Expert in customer service and staff management, I implemented process improvements that significantly reduced downtime. Committed to achieving goals while ensuring compliance and exceptional service in fast-paced environments.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Well-organized Scheduling Manager with sound knowledge of quality control, supply management and schedule management. Personable and communicative with outstanding multitasking skills. Innovative Sound Engineer with Timely and efficient production and post-production skills with expertise in troubleshooting audio. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Compassionate Care giver with a robust background in patient care, infection control, and living assistance support. Proven track record of developing customer service protocols and enhancing patient safety standards while fostering teamwork and collaboration.

Dynamic professional with extensive experience in customer service and production management, notably at Dollar General Store. Skilled in enhancing customer satisfaction and streamlining operations. Proven ability to train and mentor teams, achieving a 20% increase in productivity. Expertise in quality control and inventory management, complemented by strong communication and problem-solving skills.

Professional with expertise in multitasking, confidentiality, and empathetic support. Demonstrated ability to adapt to shifting priorities while maintaining professionalism in high-pressure environments. Skilled in appointment scheduling, customer care, and precise record keeping, ensuring high-quality service delivery.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

 Experienced with federal account management, adept at building and maintaining strategic relationships within government sectors. Utilizes deep understanding of procurement processes to secure significant contracts. Track record of effective communication and negotiation skills in complex federal environments. 

I hold a National Certificate in Business Administration Services and am a Key Accounts Executive with 15 years of working experience. I have a proven track record of managing and growing client portfolios, and I am highly skilled in building strong, long-lasting relationships with key stakeholders to drive customer satisfaction and revenue growth. I am adept at strategic planning, sales forecasting, and delivering tailored solutions to meet client needs. I am experienced in negotiating contracts, managing cross-functional teams, and leveraging CRM tools to streamline operations and improve client retention. I am eager to contribute expertise in account management and business development to achieve organisational objectives as a Key Accounts Manager.

Jessica Walker

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Customer Service

Customer Service

Medicaid/ Medicare Team Lead

Education

High school -

Associates - Applied Science

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Customer Service

Customer Service

Medicaid/ Medicare Team Lead

High school -

Associates - Applied Science

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