Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lacey Henson
Open To Work

Lacey Henson

Helenwood,USA

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

HybridRemoteOn-Site

Minimum Desired Compensation

$17/hr

Summary

Motivated Shopkeeper demonstrating strong shopkeeping skills and a commitment to assisting others. Delivered exceptional customer service through effective organization and time management. Coordinated invoicing and billing activities to enhance operational efficiency.

Overview

1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience

Work History

Customer Service

Edfinancial Services
Knoxville, USA
12.2021 - 02.2025
  • Performed customer service surveys
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Managed client records
  • Trained new customer service representatives on product knowledge and customer service skills.
  • Completed training courses on customer service techniques.
  • Directed daily operations, including scheduling and customer service.

Customer Service Representative

TDB Communications
Knoxville, USA
03.2020 - 09.2021
  • Managed incoming customer calls to resolve inquiries and enhance customer satisfaction
  • Conducted outgoing customer calls to follow up on service issues and provide timely solutions
  • Conducted outgoing customer calls
  • Handled customer issues

Team Leader

TravelCenters of America
Pioneer, USA
08.2016 - 09.2019
  • Supervised 8 employees to enhance team collaboration
  • Managed cash flow to ensure accurate financial reporting and maintain budget integrity
  • Inputted data into computer systems to support accurate record-keeping

Education

Associate - Science in Social Work

Indiana Wesleyan University
Indianapolis, IN

Certificate of Business Administration - Business

Tennessee Technological University
Huntsville, TN
09.2004 - 08.2006

High school diploma -

Scott High School
Huntsville, TN

Skills

  • Customer service
  • Customer service experience
  • Customer service skills
  • Call center customer service
  • Customer support
  • Customer service standards
  • Customer service orientation
  • Attentive customer service
  • High service standards
  • Account retention
  • Account management
  • CRM software
  • Training and development
  • Service training
  • Service engagement
  • Service assistance
  • Team leadership
  • Effective communication
  • Communication skills
  • Time management
  • Account retention

Certification

Certified Peer Recovery Specialist, 02/01/23, 02/01/24, I have completed the 40 training. I also have my certificate of training for substance abuse and mental health.

Timeline

Customer Service

Edfinancial Services
12.2021 - 02.2025

Customer Service Representative

TDB Communications
03.2020 - 09.2021

Team Leader

TravelCenters of America
08.2016 - 09.2019

Certificate of Business Administration - Business

Tennessee Technological University
09.2004 - 08.2006

Associate - Science in Social Work

Indiana Wesleyan University

High school diploma -

Scott High School
Lacey Henson