Jessica Dupree
New Port Richey,FL
Summary
Dynamic professional with a proven track record in training development and operations management at Tijuana Flats. Excelled in recruiting top talent and enhancing franchise relations, leveraging creative problem-solving and exceptional customer service skills. Achieved significant improvements in staff development and training efficiency, demonstrating a keen ability to motivate and lead diverse teams.
Overview
5
5
years of professional experience
Work History
Travel Trainer
Tijuana Flats
Trinity, FL
10.2024 - Current
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Resolved any issues raised by participants during the training session in a timely manner.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Explained goals and expectations required of trainees.
- Recommended changes or improvements in existing training processes as needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Shift Leader (Management)
Tijuana Flats
Trinity, FL
08.2019 - Current
- Monitored team performance to ensure compliance with company standards.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Participated in weekly team meetings to discuss upcoming events or promotions.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Resolved conflicts between employees or customers in an efficient manner.
Bagger
Publix
New Port Richey, FL
10.2020 - 04.2021
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Accomplished production goals by working with speed and accuracy.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Adapted to various customer needs, providing personalized bagging solutions.
- Transported packages to customers' vehicles.
- Greeted customers warmly and answered any questions they had.
- Maintained cleanliness of checkout area including floors, counters, and shelves.
- Greeted customers to build rapport and increase customer satisfaction.
Education
High School Diploma -
Eastlake High School
Oldsmar, FL05-2021
Some College (No Degree) - Psychology
Tallahassee Community College
Tallahassee, FLSkills
- New hire training
- Creative problem solving
- Franchise relations
- Operations management
- Training development
- Team recruiting and onboarding
- Customer service
- Staff development
- Recruiting and interviewing
- Customer service expert
Reference
Michael Truman
407-541-7778
Timeline
Travel Trainer
Tijuana Flats
10.2024 - Current
Bagger
Publix
10.2020 - 04.2021
Shift Leader (Management)
Tijuana Flats
08.2019 - Current
High School Diploma -
Eastlake High School
Some College (No Degree) - Psychology
Tallahassee Community College
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