Jessica Duran
Heritage Health Network
Desert Hot Springs,CA
1
Language
10
years of professional experience
Experienced with developing and overseeing patient care strategies. Utilizes evidence-based practices to improve patient outcomes and team efficiency. Strong understanding of care coordination and patient assessment, ensuring high-quality care delivery.
Work History
Behavioral Health Care Manager
1 Month- Collaborated with interdisciplinary teams to support treatment adherence, discharge planning, and follow-up care.
- Improved client outcomes through the development of comprehensive, individualized care plans.
- Coordinated referrals to community resources, outpatient providers, and supportive services for care continuity.
- Documented case notes, care updates, and service plans in EHR systems with accuracy and compliance.
- Monitored high-risk members, identified care gaps, and escalated urgent behavioral concerns for timely intervention.
- Guided care navigation through insurance authorizations, benefit questions, and access barriers to behavioral services.
Medical Social Worker
5 Years 1 Month- Conducted psychosocial assessments to identify discharge barriers and support needs.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated discharge planning with nursing, physicians, and case management teams.
- Provided crisis intervention and supportive counseling for patients and families.
- Collaborated on care plans for complex medical, behavioral, and social situations.
- Documented interventions, referrals, and progress in electronic health records.
- Facilitated advance care planning discussions and healthcare decision support.
- Managed referrals for abuse, neglect, and vulnerable patient protective services.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
On Call Social Worker
1 Year- Completed risk assessments and facilitated crisis intervention and de-escalation for clients experiencing acute behavioral health episodes.
- Coordinated individualized service plans across behavioral health, housing, and community support resources.
- Conducted psychosocial assessments to identify client needs, risks, and appropriate intervention strategies.
- Led care coordination with interdisciplinary teams to support treatment adherence and discharge planning.
- Documented clinical interventions, progress notes, and case updates in electronic health records.
Social Worker II
5 Years 11 Months- Coordinated referrals to community resources, healthcare providers, and supportive services to stabilize vulnerable adult situations.
- Documented case activity, assessment findings, and service actions in compliance with county policy and confidentiality standards.
- Collaborated with multidisciplinary teams to evaluate complex cases and determine appropriate interventions and service levels.
- Facilitated client meetings and home visits to monitor conditions, verify concerns, and update intervention strategies.
- Guided families and caregivers through available aging and adult services, eligibility requirements, and next-step procedures.
Education
Master of Social Work
College of Social and Behavioral Sciences
Bachelor of Arts - Psychology
College of Social and Behavioral Sciences
Skills
Crisis intervention
Clinical documentation
Care plan management
Person-centered planning
Languages
Spanish
Licenses and Certifications
Licensed Clinical Social Worker, LCSW #137077
Riverside County LPS 5150 Certification
Timeline
Behavioral Health Care Manager
Heritage Health Network
09.2026 - CurrentRead More
On Call Social Worker
Telecare
06.2025 - 06.2026Read More
Medical Social Worker
Eisenhower Medical Center
08.2021 - 09.2026Read More
Social Worker II
San Bernardino County Department of Aging and Adult Services
07.2016 - 06.2022Read More
California State University
Bachelor of Arts from Psychology
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California State University
Master of Social Work
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