Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Duran Calderon

Grand Rapids

Summary

Dynamic delivery driver with proven expertise at WORD and DEED, excelling in efficient route planning and package scanning. Recognized for maintaining a positive attitude while ensuring on-time deliveries. Strong map reading skills and adept at managing customer inquiries, contributing to enhanced satisfaction in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Delivery Driver

WORD and DEED
04.2025 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Minimized company liability and risks to loads by obeying traffic laws.

Concierge

Helen Concierge
02.2024 - 11.2024
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided excellent customer service to patients and medical staff.
  • Delivered support to medical staff
  • Taught patients and families to use at-home medical equipment.

Nursing Assistant

Spectrum Health Blodgett Hospital
08.2021 - 11.2022
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Documented patient information and care activities in electronic health record.

Crew Member

Dairy Queen
01.2016 - 02.2020
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Packing Shipper

Grand Rapids Foam Technologies
05.2015 - 01.2016
  • Assembled and filled boxes and other cartons to safely package items for shipment.
  • Shipped products as scheduled using carrier software to generate shipping labels.
  • Labeled, stacked and staged packages and boxes in designated warehouse areas to maintain organization.

Food Packer

Hearthside Foods
01.2013 - 05.2015
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Utilized safety equipment and gear while packaging food items.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Sparta Area Schools
Grand Rapids, MI
05-2020

Skills

  • Package scanning
  • Commercial driving
  • Delivery logging
  • Map reading and navigation skills
  • GPS and route planning

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

WORD and DEED
04.2025 - Current

Concierge

Helen Concierge
02.2024 - 11.2024

Nursing Assistant

Spectrum Health Blodgett Hospital
08.2021 - 11.2022

Crew Member

Dairy Queen
01.2016 - 02.2020

Packing Shipper

Grand Rapids Foam Technologies
05.2015 - 01.2016

Food Packer

Hearthside Foods
01.2013 - 05.2015

High School Diploma -

Sparta Area Schools

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