Jessica Dyson

Enhanced client satisfaction by effectively managing personal injury cases and providing regular updates on case progress.

• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Managed high-volume workload, with approximately 190 active cases, while maintaining strict attention to detail on every task
• Reduced case processing time by efficiently drafting demand letters, pleadings, and other legal documents.
• Demonstrated adaptability by successfully handling diverse range of personal injury cases, including motor vehicle accidents, slip and falls, and general personal injury case
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

• Managed all orders, Outlook calendars, and appointments for two Assistive Technology Professionals (ATPs), averaging over 120 orders
• Main contact for clients' concerns with order status, updates, questions, etc
• Corresponded with doctors and therapists to receive documents needed for insurance processing
• Verified insurance for clients
• Assisted call-in customers with questions and orders
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Actively supported service associates by quickly responding to questions and finding appropriate solutions to customer issues
• Assessed and authenticated customer exchanges, voids and returns
• Balanced safe, prepared tills and prepared register bags for next sales date
• Prepared bank deposit
• Sorted and counted coin and currency to make change for associates
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
• Set up, tested and balanced registers for front-end employees.
• Supported onboarding process for new hires, facilitating smooth transitions into their respective roles