Jessica Earnshaw
Johnston City,IL
Summary
Proven leader with extensive experience at Sonic Drive-In, adept in operations management and staff supervision. Excelled in enhancing customer satisfaction and streamlining processes, achieving a significant reduction in cash discrepancies. Skilled in team motivation and cost control, I bring a track record of fostering strong customer relations and driving sales growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonic Drive in
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
John H Wood Charter School
San Marcos, TX12.2007
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Growth
- Orientation and training
- Cost Control
Timeline
Assistant Manager
Sonic Drive in
05.2019 - Current
GED -
John H Wood Charter School