Jessica Echeverria
MAPFRE Insurance
Mission,TX
1
Language
1
Certification
28
years of professional experience
Ambitious and results-oriented General Manager with over 15 years of experience creating strategic alliances with teammates to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Work History
Billing Specialist
2 Years 7 Months- Processed and verified billing statements to ensure accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies, enhancing client satisfaction through effective communication.
- Maintained detailed records of payments and adjustments, ensuring data integrity in billing systems.
- Collaborated with cross-functional teams to streamline billing processes and reduce turnaround time for invoices.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
General Manager
8 Years 8 Months- Managed coordination between front desk housekeeping maintenance and Food & Beverage departments to support orderly operations and consistent customer service.
- Reviewed guest folios for possible discrepancies and corrected entries to support accurate charge reconciliation.
- Owned Accounts Payable department responsibilities to support accurate processing and payments.
- Verified provider invoices, applied headquarters standards, obtained approval, and entered invoices into internal hotel system on a weekly basis.
- Reconciled provided data and entered daily data from hotel accounting system to support daily accounting operations.
- Reviewed daily financial reporting and performed account reconciliations to keep financial records current and accurate.
- Reviewed invoices for accuracy and regulatory compliance to support processing workflows.
- Implemented effective quality assurance practices to support positive customer experiences.
- Compiled daily reporting to inform executive review, recommending corrective actions and operational improvements.
- Improved employee morale and management communication to support internal recognition through employee recognition and rewards practices.
- Tracked inventory and replenished merchandise to support ongoing operations and maintain par levels.
- Oversaw financial management, including budget management, accounting, and payroll operations.
- Built strong operational teams to meet process and production demands.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Coordinated dissemination of safety information to support regulatory compliance and organizational policy adherence, while monitoring employee compliance.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Secured revenue and accurately monitored cash intake.
- Managed company operations with accountability for profit and loss, scheduling, training, and inventory control to meet operational goals.
- Recruited, hired, and trained crew members to support project operations while maintaining customer relations and customer service standards.
- Implemented process innovations to improve overall performance and reduce labor costs.
- Managed preparation and maintenance of open accounts.
- Approved, reviewed and maintained our Direct Bill accounts (receivables).
- Scheduling employees’ shifts according to projected hotel room occupancy
- Prepared and submitted payroll for all department employees to ensure accurate, on-time payroll execution.
- Validated weekly work hours in alignment with previously scheduled shifts to support accurate scheduling records.
- Oversaw day-to-day Food & Beverage department activities, including team coordination and operational readiness.
- Supported placing food and supplies orders to maintain operational continuity.
- Monitored equipment performance and confirmed proper operation to maintain reliability.
- Assisted HR team in handling employee HR requests to support HR operations and maintain employee services.
- Managed day-to-day operations by spearheading implementation of short-term and long-term strategies to support execution of business plan and achievement of profitability goals.
- Coordinated with staff to streamline operational procedures, enhance customer satisfaction, and improve profitability outcomes.
- Collected customer fees, processed refunds, and prepared complete sales records.
Dual General Manager
1 Year- Directed all day-to-day operations of both properties, Hampton Inn & Suites and Homewood Suites to provide safe and enjoyable guest experience.
- Resolved guest complaints by offering complimentary services and enhancing guest satisfaction during difficult situations.
- Responded to and resolved guest issues or complaints.
- Coordinated with construction crew and hotel staff to ensure guest comfort during renovation at Homewood Suites.
- Oversaw recruiting, interviews and new employee hiring.
- Assisted guests at check-in, providing information on various services within the hotel.
- Prepared invoices for customers and delivered to rooms on the day of check-out to reduce wait times at the front desk.
- Conducted end-of-month audits of the resort for upper management.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Created new programs resulting in increased productivity and customer satisfaction.
- Developed programs that improved customer satisfaction and streamlined operational processes.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
Assistant General Manager
3 Years 10 Months- Conducted the interview, hiring, and training process for the new front desk, housekeeping, maintenance, and food and beverage crews as part of the pre-opening team.
- Coordinated with the Chief Engineer and General Manager on the equipment and accessories purchasing process
- At the same time
- Assisted in the organization and control of receiving the merchandise
- Managed the accounts payable department.
- Codified providers’ invoices according to our headquarter office standards on a weekly basis, once the hotel opened its doors on December 13, 2010, as AGM
- Managed the operations of the Front Desk Department.
- Corrected errors in guest folio statements to maintain financial integrity.
- Assuring to collect/credit any outstanding balance from our in house guests on a daily basis
- Responsible for the Payroll submission for all department employees
- Managed the Food & Beverage Department.
- Assist on placing food and supplies orders, etc
- Assisted on HR with employees HR needs.
Front Desk Supervisor/Sales Coordinator
2 Years 7 Months- Conducted the interview, hiring, and training process for the newly front desk crew as a member of the pre-opening team.
- Assisted the Chief Engineer and General Manager on the equipment and accessories purchasing process
- At the same time, I assisted in the organization and control of receiving the merchandise
- Responsible for the accounts payable department, codifying provider’s invoices according to our headquarter office standards on a weekly basis, once the hotel opened its door in
Comptroller Assistant
9 Months- Managed multiple branches across the valley.
- Assisted the comptroller to update Tile & Stone Gallery's accounts payable and receivable
- Updated data entry on purchase orders, invoices, and consumer receipts in Quickbooks, which were previously performed manually.
- Calculate and prepare sales and payroll taxes on a monthly basis.
- Calculate and prepare sales and payroll taxes on a monthly basis.
Front Desk Supervisor
2 Years 3 Months- Assisted the accounting department by ensuring daily revenue reports
- Corrected billing errors and discrepancies on guest folios to enhance guest satisfaction
- Provided front desk staff training and constant supervision to achieve superior Customer Service to our guests.
Management Information System Officer
1 Year 8 Months- Managed student database for Head Start Program
- Reviewed and updated account information in company computer system to ensure data accuracy and accessibility.
- Identified and corrected data entry errors, enhancing data integrity across systems.
- Reviewed and updated account information in company computer system.
- Managed and maintained student database for Head Start Program, ensuring compliance with program requirements.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Executed various administrative tasks to support daily operations. as needed
- Completed clerical tasks, including managing correspondence and filing documents. such as the use of multi-extensional phone equipment in order to answer outside calls and be able to transfer them to the right department
- Performs a variety of clerical functions which follow established procedures
Assistant Controller
3 Years- Accounts Payable and Receivable, Accounts Payable: Managed hotel accounts from providers, travel agents, and commissions to ensure accuracy and timeliness.
- Processed billing for companies using the direct bill system for in-house guests and groups.
- Managed accounts payable and receivable to ensure accuracy and compliance.
- Executed various administrative tasks to support daily operations.
- Handled clerical responsibilities to ensure office efficiency. such as the use of multi-extensional phone equipment in order to answer outside calls and be able to transfer them to the right department
- Conducted diverse clerical functions following established office protocols. which follow established procedures
Front Office Supervisor
1 Year 3 Months- Resolved guest folio discrepancies, ensuring collection and credit of outstanding balances from in-house guests daily
- Coordinated sales and managed in-house hotel events/groups, ensuring seamless execution and guest satisfaction
- Managed accounts receivable for groups, ensuring staff provided necessary support.
- Organized rooming list for billed companies according to our Billed companies for those that had set up an Internal Direct Bill in advance
- Monitored accounts receivable daily of these accounts on a daily basis
- Screening calls from prospect guests/groups and follow up with appointments to confirm a possible sale.
Education
Some College (No Degree) - Engineering (Pre-Engineering)
Diploma - Accounting
Skills
Billing systems management
Payment processing
Expense management
Accurate bank statement analysis
QuickBooks proficiency
Microsoft Office proficiency
Administrative support
Customer account management
Financial resource allocation
Billing systems and software
Certification
- Certified Bookkeeping, INTUIT Coursera -
Languages
Spanish
Native/ Bilingual
Timeline
Billing Specialist
MAPFRE Insurance
03.2024 - CurrentRead More
Dual General Manager
Hampton Inn & Suites/Homewood Suites
07.2018 - 07.2019Read More
General Manager
Hampton Inn & Suites McAllen
07.2014 - 03.2023Read More
Assistant General Manager
Hampton Inn & Suites, McAllen
09.2010 - 07.2014Read More
Comptroller Assistant
Regio USA
03.2008 - 12.2008Read More
Front Desk Supervisor/Sales Coordinator
SpringHill Suites By Marriott
02.2008 - 09.2010Read More
Front Desk Supervisor
Wingate By Wyndham Mcallen
12.2005 - 03.2008Read More
Management Information System Officer
Hidalgo Head Start Program
05.2003 - 01.2005Read More
Assistant Controller
Country Inn & Suites
04.2000 - 04.2003Read More
Front Office Supervisor
Holiday Inn & Suites McAllen
01.1999 - 04.2000Read More
UTPA
Some College (No Degree) from Engineering (Pre-Engineering)
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Mission High School, UTPA
Diploma from Accounting
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